Tenureship gone, need moderator help

Discus and support Tenureship gone, need moderator help in XBoX on Consoles to solve the problem; My Xbox Live tried to renew itself in June on a cancelled credit card, I wasn't playing at all so didn't notice. In September I upgraded from the 360... Discussion in 'XBoX on Consoles' started by Fonboozles, Sep 12, 2014.

  1. Fonboozles
    Fonboozles Guest

    Tenureship gone, need moderator help


    My Xbox Live tried to renew itself in June on a cancelled credit card, I wasn't playing at all so didn't notice. In September I upgraded from the 360 to the Xbox One and started a new Gold subscription. My tenureship has disappeared. All of my friends still
    haves theirs.

    I suspect it may be because instead of renewing my previous subscription, I started a new one altogether. But then again I don't know how the tenureship works completely... regardless I had a lotta years on there and it's semi-important to me I get that
    little tenureship badge back! Can anybody help with that?

    I spoke with customer support via live chat and they told me to come here with this reference number for a report they submitted: 1262477172

    Thank you!

    :)
     
    Fonboozles, Sep 12, 2014
    #1
  2. iMaGeS-8DD2FA1E-8CBD-4E60-8191-0639FDF00437
    iMaGeS-8DD2FA1E-8CBD-4E60-8191-0639FDF00437 Guest
    Tenureship NEEDS FIXED!!!

    thats very unfortunate. i had the same problem so i called in. Thats probably what you shouldve done. I also chatted with them. Contacted them 2 different ways to insure i dont miss out. Sorry to hear that though, not your fault at all.
     
    iMaGeS-8DD2FA1E-8CBD-4E60-8191-0639FDF00437, Sep 12, 2014
    #2
  3. SingCongButas25
    SingCongButas25 Guest
    Tenureship NEEDS FIXED!!!

    Actually, as far as I know. The tenureship of the account sometimes goes back to 0 if the account has not subscribed to gold for awhile. But once you get back to gold, it will reappear again. With the requirements given, you should be eligible to get one
    of those tags but you need to be gold right now as that's one of the requirements(active gold).
     
    SingCongButas25, Sep 12, 2014
    #3
  4. BongKaos
    BongKaos Guest

    Tenureship gone, need moderator help

    You started a new one...... Tenure is only counted for the years you are a Gold Member.

    Good Luck!!!
     
    BongKaos, Sep 12, 2014
    #4
  5. THEOWENKILLER
    THEOWENKILLER Guest
    Customer support are the only ones that can help you , as they are the only ones with your billing information.

    They were wrong to send you here, we are all users just like you.
     
    THEOWENKILLER, Sep 12, 2014
    #5
  6. BongKaos
    BongKaos Guest
    I maybe wrong, but it seems support was already spoken too.....

    Give them a call back or ask in the Support area as Owen is correct, Nobody here can help.
     
    BongKaos, Sep 12, 2014
    #6
  7. THEOWENKILLER
    THEOWENKILLER Guest
    It also makes no difference how you renew your gold time on the same account, your tenure just picks up from where it left off.
     
    THEOWENKILLER, Oct 31, 2018
    #7
  8. BongKaos Win User

    Tenureship gone, need moderator help

    I maybe wrong, but it seems support was already spoken too.....

    Give them a call back or ask in the Support area as Owen is correct, Nobody here can help.
  9. THEOWENKILLER Win User

    Tenureship gone, need moderator help

    It also makes no difference how you renew your gold time on the same account, your tenure just picks up from where it left off.
  10. THEOWENKILLER Win User

    Tenureship gone, need moderator help

    Customer support are the only ones that can help you , as they are the only ones with your billing information.

    They were wrong to send you here, we are all users just like you.
  11. BongKaos Win User

    Tenureship gone, need moderator help

    You started a new one...... Tenure is only counted for the years you are a Gold Member.

    Good Luck!!!
  12. zlLogic Win User

    HELP MICROSOFT SUPPORT!! Xbox One TENURE icon missing

    This is what they told me ''I see the issue now. The system detects your tenureship on a continuous basis. Meaning, if your subscription got cut off for 24 hours, the tenureship count will start from there. If you are after tenureship, it is important that
    your subscription does not get cut off more than 24 hours for the count to be continuous.'' How i am supposed to know that?
Thema:

Tenureship gone, need moderator help

Loading...

  1. Tenureship gone, need moderator help - Similar Threads - Tenureship gone need

  2. my hp omen play red dead redemption gta 5 days gone god of war smoothly.but playing...

    in XBoX Games and Apps
    my hp omen play red dead redemption gta 5 days gone god of war smoothly.but playing...: my hp omen play red dead redemption gta 5 days gone god of war smoothly.but playing valorant and pubg freezes within 5 minute.i tried low resolution also.but no use .how i play.pls check dump file...

  3. Bought Minecraft. Order declined, money gone and still not back after two weeks

    in XBoX Games and Apps
    Bought Minecraft. Order declined, money gone and still not back after two weeks: I bought minecraft with my paysafecard acc two weeks ago. Order says declined, but it took my money away. Support told me to wait 3-5 businnes days to get my money back, but its been over two...

  4. Why are my worlds gone?

    in XBoX Games and Apps
    Why are my worlds gone?: I could not install minecrafts new update and when i finally was able to i lost all of my previous worlds including one I had been building on for the last week with 15+ hours put in. Do not have...

  5. Tenureship NEEDS FIXED!!!

    in XBoX Sales and Promo
    Tenureship NEEDS FIXED!!!: I've been a member for 9 years on Xbox live. 4 months ago I was really busy, going through life and I wasn't able to re-new my years of Xbox, because I wasn't able to re-new my Xbox live...

  6. My Tenureship

    in XBoX on Consoles
    My Tenureship: Hello, my Xbox tenure or tenureship has used to be 7 years on my profile (the number inside the circle on a profile) and then it was set down to 4 then it went to 0, I am a Xbox loyal customer and...

  7. My Xbox LIVE Tenure is showing up as my 1 year Tenureship on Xbox 360, but doesn't show up ...

    in XBoX on Consoles
    My Xbox LIVE Tenure is showing up as my 1 year Tenureship on Xbox 360, but doesn't show up ...: My Xbox LIVE account previously had a 12 month prepaid membership on the account which gave me a 1 year Tenure. I added a 1 month membership yesterday and it shows my 1 year Tenure on Xbox 360 but...

  8. Tenureship Showing Wrong Years

    in XBoX on Consoles
    Tenureship Showing Wrong Years: I made my account 31 October 2008 as it only says ive been online for 5 years but I got my first xbox before I was 16 years old and I was offline for 1 year when I got my xbox due to internet...

  9. Xbox Gold Membership on Auto-renew canceled itself, and tenureship has been reset?

    in XBoX on Consoles
    Xbox Gold Membership on Auto-renew canceled itself, and tenureship has been reset?: I've had my account with Gold Membership on auto-renewal for over 11 years. Approximately one week ago I was able to play online with no issue. I signed in for the first time since then about an...

  10. Tenureship showing wrong years

    in XBoX on Consoles
    Tenureship showing wrong years: Hi would like to know why is it showing 2 years while im supposed to be at least 3 years ( account created on 2009) and yes im only counting the years i have been gold i talked to Xbox support...