Tenure Incorrect - 3rd Post

This is the third request I am making since November as my Tenure is showing as 10 when it should have turned 11 in November. I hve tried suport who insist thathis should be posted in here and here no one cares to respond. I a frankly very disappointed
as aftr supporting MS for 10+ years the least I should expect is a fix to my issue.

My tenure is still at 10 and repeated cache clearing, redownloading my profile makes no difference. My account has been gold and should have switched to 11 in Oct-Nov 2013 but here we are in Feb 2014 and it is still showing 10.

Clearly this is important to me which is why I keep paying my annual membership fee.

Note: I'd like responses from Staff only as I have been on Live long enough to know all the other quick fixes etc & don't need any tips and tricks. This is a system issue.

:)

 

Tenure 3rd post

I would try a hard reset of your console. Just hold the power button for ~10 seconds until it forces off. A hard reset will clear the cache, which may help as cache errors will often mess with your account. After the hard reset I would recommend deleting
your profile and redownloading it; I know you did that already but it does make a difference if you try it after clearing the cache through a hard reset.

You should contact Official Xbox Support directly if that doesn't fix the tenure error; often on the forums it can be hard to get Official Support to fix this kind of stuff. You can chat or call them through this page on xbox.com: Contact Us | Xbox Support



Sorry to hear that your tenure is messed up and I hope I helped. I actually had a problem with this about a year ago and learned clearing my cache on Xbox 360 then redownloading my account fixed it.

 

Tenure 3rd post

This is the third post about my tenure not changing it went from 3 to 4 on the 13/2/14 on my xbox 360 and STILL has Not changed on my xbox one can you please have a look into this and fix the problem.I have tried to rebot the xbox 1 did NOT work and i tried
to re-download my profile and did not work

 

I know you would like a reply from a staff member of Xbox Live, but I have come here to help you since no one would reply to your post. Your tenure doesn't always update right away. Since it has taken over a couple of months as you said in the post I am
very concerned. Can you tell me what support you used? Such as over the phone or through a chat on Xbox.com.

Please notify me when you have read this post.

- Vusl

 

Do you not understand that triple posting only makes Xbox staff even less likely to read your problems, and more likely to just pass you off as a troll? You won't respond to Vusl, so you won't even take offered help. Stop posting.