Tenure badge and rewards savings missing after a decade of membership?

After having been a member of xbox live for a decade now; my tenure has been dropped from ten years to two months; and with it my rewards savings are gone. A support representative (Bryan L) claimed that my account was cancelled while attempting to install
Fallout 3 in September. The next individual claimed that it is because I've used pre-paid cards for more than 7 years of my membership. They both verified that my account is in fact; 10 years old. As per the 2009 update; isn't the tenure system the total years
that gold has been on the account, regardless of lapses? My account has lapsed to silver before; and this has never happened. Is there any way to replace the tenure badge and rewards savings so that I can continue to enjoy the service that has provided joy
and entertainment for a decade now?

Thanks in advance.

:)

 

Xbox Rewards My Challenges Badges

I was doing some research on the badges since I only have one and found that I am missing some. I think it's due to the fact that my tenure isn't reported correctly even though in my prior thread you told me there was no problem. I am speaking of these
badges.

Golden Child: Keep your Xbox Live Gold membership active for 3 consecutive months, earn 100 MyVIP Gems

Golden Age: Keep your Xbox Live Gold membership active for 6 consecutive months, earn 200 MyVIP Gems

Golden God: Keep your Xbox Live Gold membership active for 12 consecutive months, earn 400 MyVIP Gems

I have had Xbox live since before beta and there has never been a lapse. I have been in xbox rewards since shortly after it launched. Why then do I only have the Golden Child badge?

Here is the prior thread where you told me that my tenure not showing wasn't a big deal.

Xbox Rewards My Stats

 

Missing XBL tenure badge

Hey there,

We're glad to hear that your tenure was restored. This can sometimes happen and it just takes some time for the issue to fixe itself. Be sure to let us know if you have any other issues. Thank you.

 

It's been twenty-three days now. Not a single response. I've called three times about it; and every time I was promised a response within twenty-four to forty-eight hours.

I've been paying for Gold for a decade now; and you can't even be bothered to give me a reply? I've been a damned gold member longer than most of you have been employed. This is ridiculous.

 

Hey there -

Apologies for missing this when you initially posted. For issues regarding Rewards, you'll want to reach out and post on the

Xbox Live Rewards forums for assistance. We do not have any information regarding that program and are unable to assist. Regarding your tenure - if your tenure lapsed at some point, it can take a bit of time for the system to catch up. You'll want to wait
at least a full billing cycle to allow for tenure to recognize that you have Xbox Live Gold status again.

Feel free to keep us posted.