Tengo un problema/I have a problem

Hey there!

I'm sorry to hear about the issue. For help with billing related issues, you'll want to reach out to your local
phone/chat support team. They can take a closer look and see what's going on with your account. We are public facing so we can't dig too far into personal information.

Good luck!

Ya intentaste en otro navegador o pc? A mi me pasaba en chrome en mi celular, con el tiempo se quito pero si pasa

[Translation-Have you tried another browser or pc? I used to spend in chrome on my cell phone, eventually I take it off but if it happens ]

primero que nada seria bueno verificar que el navegador no es el problema, intenta hacerlo con otro navegador, en caso de que aun así no te permita intenta iniciar sesión, intenta hacerlo en tu correo de hotmail o perfil de mixer si inicias sesión en alguna
tu perfil estará activa en todas, así podrás acceder a la pagina que requieres.

[Translation-first of all it would be good to verify that the browser is not the problem, try to do it with another browser, in case it still does not allow you to try to log in, try to do it in your hotmail email or mixer profile if you log in to
any profile your profile will be active goes all right, so you can access the page you require. ]

Hola buen dia

que error te aparece?

ya comprobaste el estado de servicio de xbox live?

saludos

[Translation-Hello good morning

What error does it appear to you?

have you checked the service status of xbox live?

Best regards]

Hola!

Podrias ser un poco mas especifico? Te da problemas con el correo o con la contraseña?

Te dejo este link esperando que te pueda ayudar

https://support.xbox.com/es-MX/my-account/microsoft-account/something-wrong-microsoft-account

[Translation-Hello!

Could you be a little more specific? Does it give you problems with mail or password?

I leave you this link hoping that I can help you]