Tengo un pago rechazado pero el dinero no se ha desembolsado [Translate] I have a rejected...

Hola! Que tal FriskierLion755! Mi en este caso cuando el cargo no procede, el dinero se regresa a tu cuenta bancaria, el detalle que depende
de tu banco. Puedo tomar de 21 dias hasta 90 dias dependiendo de tu institución bancaria.

Te recomiendo que te comuniques con ellos para verificar cuando estaría disponible el dinero, de igual manera te puedas apoyar con soporte de Xbox para verificar si ellos ya hicieron el "Rembolso" o sencillamente nunca se cobro.

Saludos!

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[Mod Translation - Hello! How about FriskierLion755! My in this case when the charge does not come, the money is returned to your bank account, the detail that depends on your bank. It can take 21 days up to 90 days depending on your banking institution.

I recommend that you contact them to check when the money would be available, as well as you can support yourself with Xbox support to check if they have already made the "Refund" or simply never charged.

Best regards!]

Hello FriskierLion755!

Thanks for reaching out to Xbox forums support.

I'm sorry to hear about the issue with your pre-order game / refund.

I would first suggest checking your Microsoft order history to confirm whether or not the purchase went through:

View your Microsoft Store order history

I would also suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and explain to you what happended with that pre-order / transaction.




As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. Let us know!

Felix

Xbox forums support

"Reembolsado" perdón

[Translate]

"Refunded" Sorry

Muchas Gracias, en serio.

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[Mod Translation - Thank you very much, really. ]

tengo una subscripcion vencida hace 1 día de $599 y tengo $718 de saldo,me rechazan el pago igualmente y se supone que hay un cargo de $0,00 de impuestos,quiero saber si algo está mal con mi tarjeta o si es un problema de la plataforma.

[Translation-I have a subscription expired for 1 day of $ 599 and I have $ 718 of balance, they reject the payment anyway and there is supposed to be a charge of $ 0.00 of taxes, I want to know if something is wrong with my card or if it is a problem
of the platform.]

A mi también me paso algo parecido,en pago y facturación,tengo 260$ pero cuando voy a comprar game pass me sale que tengo 31$ pesos