"Temporary suspension" still active 11 days after "temporary suspension" should have ended.

Discus and support "Temporary suspension" still active 11 days after "temporary suspension" should have ended. in XBoX on Consoles to solve the problem; I was given a two week console suspension, which was suppose to be lifter on July 6th, 2017 at 1am. It is now July 17th, 2017 9:45am and my suspension... Discussion in 'XBoX on Consoles' started by xMr Deceptive, Jul 17, 2017.

  1. xMr Deceptive
    xMr Deceptive Guest

    "Temporary suspension" still active 11 days after "temporary suspension" should have ended.


    I was given a two week console suspension, which was suppose to be lifter on July 6th, 2017 at 1am. It is now July 17th, 2017 9:45am and my suspension is not lifted.

    I tried calling customer support three times. Day one, rep says I have to wait 24 hours. Day two, wait 24 hours. Day three, I'm told there's nothing customer support can do. I asked to speak with a floor manager. He also tells me, there's nothing they can
    do.

    All three times I was told customer service and the enforcement team have nothing to do with each other. Which that is okay. To not have a contact number or email, and be guided to the forums to report my issue is absurd.



    I understand I have caused this suspension and take full blame for it. However, I am not taking blame for the enforcement teams mistake. This is totally unacceptable. The fact I can't directly contact someone within the enforcement team is ludicrous and
    should be rectified. Really don't want to hear "go to enforcement page, blah blah blah" because that is no help whatsoever. I know for a fact my console is suppose to be active but due to the enforcement teams negligence, i am still unable to use it. Please
    don't recommend I go check out how long it is suspended for, because it isn't.

    I have tried to reset keeping the games and apps, tried to clear cache, tried to power cycle it, finally tried factory reset. Nothing is working, and all I keep getting told is to visit the enforcement page. For what though? There isn't anywhere on the page
    to DIRECTLY contact someone within the enforcement team.



    Had a Staff member tell me that support is unable to assist. What are they there for then? No one is helping me solve this issue and im getting really frustrated. i deserve an answer more than "visit enforcement page" or "contact support". Neither of those
    work. Someone guide me to solving this issue, please. I have been very patient and my patience is wearing thin.

    This ins't fair, I was punished for my actions and did the time. Complaint free. I need answers, and please don't immediately lock my post after responding. I'd like to hear from more than one staff.

    After all of this, in some way, shape, or form, Microsoft will tell me that my console is suspended longer than originally told. Again, that is totally unacceptable business practice. We pay for service, get punished when we do wrong, but when the wrong
    doing is on the other foot, it gets swept under the rug. I'm sorry but that is not right.

    Staff members own words,

    -----------------------------------------------------------------------------------------------------------------------------------------------------

    "Hey there,



    We're unable to assist with Enforcement related inquiries, including Reputation, here on the Xbox Support forums. The primary place for further information will be our Xbox Enforcement page while signed-in. For
    clarification on how long an Enforcement action should last, feel free to reach out to our chat support team through our Contact Us page. They will not be able to assist with the action, however they can take a look in your account to see how long it should
    last.



    If you have any other Xbox Support questions, please feel free to post up a new thread.



    --------------------------------------



    Mister Beep

    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums     for help with Xbox Insider Program troubleshooting."

    -----------------------------------------------------------------------------------------------------------------------------------------------------

    Thank you for answering but that is such a vague answer. A little more detail and better explanation or the appropriate thing to do. This is my third time posting this. Hoping I can get an answer from someone from the enforcement team.

    Kind Regards

    :)
     
    xMr Deceptive, Jul 17, 2017
    #1
  2. Mountain Dew
    Mountain Dew Guest
    Temporary console suspension still active 8 days after the suspension was "lifted"

    That looks like the e-mail notification for a specific suspension.

    You should be able to find more details here: Enforcement History

    That's also where the case review option is available. The forum staff and support staff are not part of the Enforcement team.
     
    Mountain Dew, Jul 17, 2017
    #2
  3. xMr Deceptive
    xMr Deceptive Guest
    Temporary console suspension still active 8 days after the suspension was "lifted"

    a suspension that should have been taken away almost 2 weeks ago.. customer service says to post on forums, people on forums tell me nothing can be done. Why am I getting a runaround? IS THERE ANYONE THAT CAN HELP ME?
     
    xMr Deceptive, Jul 17, 2017
    #3
  4. dTined Win User

    Account suspension help

    The end of the message should have an end date to it. That is when your suspension will end. If it's something like 12/31/29999, then it's permanent.
    But I got two types of suspensions, a temporary and a permanent it says. The temporary ends tomorrow, that's the date at the end of the message.
  5. GuwoP x ZoneSix Win User

    Enforcement, console ban ended but has not been lifted

    Hey there .

    To clarify, console suspensions aren't listed on the Enforcement website. If you've received e-mail communication for console ban and it's listed as temporary, be sure to check the end date. It's likely a different suspension ended on the 11th and the console
    suspension is still ongoing.
    Surely I've already done this. I was told by support the communications and console ban ended on the same day 7/11............................................................................... I've received no emails from the **** enforcement team.

    AND if it was an ongoing temporary console ban I WOULDN'T be ABLE to play multiplayer games ONLINE. BUT I CAN.
  6. Goatsnatcher Win User

    Xbox one 2nd Communications ban

    "The length of suspension depends on the severity of the offense. Temporary suspensions usually end at approximately the same time of day as when the suspension was issued".
  7. Smwutches Win User

    Clarification on ban

    All suspensions list information for what happens during a temporary suspension and during a permanent suspension. Since the suspension lists and end date, that means it's temporary. If it was permanent, the end date would be 12/31/9999
  8. Mister Mascot Win User

    Temporary console suspension still active 8 days after the suspension was "lifted"

    Hey there xMr Deceptive,

    The Enforcement teams don't use the forums at all and they only communicate through a
    Case Review. Some enforcement actions including, but not limited to 24 Hour communications suspensions and 100 Day Console Suspensions are not reviewable. You can find more information
    in these cases through the communication sent by the teams to the email address associated with your Xbox Live Gamertag. Remember that all suspensions are only enforced when a breach of the
    Code of Conduct or
    Microsoft Services Agreement has happened.

    To clarify as well, we don't have the ability to remove a suspension, only the Enforcement teams can do that. Have you seen any more information in regards to this suspension in your email inbox associated with your Microsoft Account?
    Please be sure to check your spam folders as sometimes the communication can be sent there inadvertently. It's possible the suspension on your account is not listed on the enforcement website, but was communicated to you via email instead.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
Thema:

"Temporary suspension" still active 11 days after "temporary suspension" should have ended.

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