"Temporary Delay in Deposits", for 3 months now

Medicine Bow · Mar 6, 2017

I received 30,000 rewards in December for my xbox one s purchase. Since then my account says the following:

Temporary Delay in Deposits
Unfortunately, due to an issue outside of our system, your deposits are not currently going through. Another team is actively working on a fix, but we don’t yet have a resolution date. We’re so sorry for the inconvenience. In the meantime, please reach
out to us on the support forum if we can answer any additional questions or help in any way.

It's been 3 months now! If you want to help 'in any way', please just post the rewards to my account, immediately.

:)

XBLRewards8 · Mar 6, 2017

Temporary Delay in Deposits

Hello BraunisEN,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

ManOfStrings · Mar 6, 2017

Temporary Delay in Deposits

The Error message "Temporary delay in deposits"

REF: 1376161989

Orange warning signal next to it and this description.

Unfortunately, due to an issue outside of our system, your deposits are not currently going through. Another team is actively working on a fix, but we don’t yet have a resolution date. We’re so sorry for the inconvenience. In the meantime, please
reach out to us on the support forum if we can answer any additional questions or help in any way.

Well this team hasn't contacted me in any way and its only due to friends that are constantly reminding me that there getting rewards that i bothered to check why my account isn't working.

After a conversation with your online help who's only recommendation was to reboot the console ( even though this is a website problem viewing this on my laptop ) You don't have a clue whats going on.

Please can someone look into this problem and fix it as there are thousands of outstanding points that im unable to claim due to this issue.

XBLRewards8 · Mar 7, 2017

Hello Medicine Bow,

We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team. Unfortunately, since we do not have access to the billable account database where this error is occurring (due to
user privacy/security concerns), we must await a resolution for your deposit issue from the team currently working on that error. Apologies for the inconvenience.

XBLRewards8

Hello Medicine Bow,

We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team. Unfortunately, since we do not have access to the billable account database where this error is occurring (due to
user privacy/security concerns), we must await a resolution for your deposit issue from the team currently working on that error. Apologies for the inconvenience.

Mr Hairs

If you scroll down on the My Rewards page, it says "Temporary Delay in Deposits", they are working on it, not sure how long it will take.

By 'temporary' do they mean the last 18 months? Because that's how long it's been since I last had a deposit.

XBLRewards8

Hello Rotepote,

Unfortunately, we have not yet received a resolution for your deposit error, which we described on your last post at (https://forums.xbox.com/en-US/thread/38f75619-a68f-460c-954c-9ddda893fb60).
At the current time, our other team is working on correcting this error for users, but has not provided us with an estimate on when this error will be resolved for all users affected. Apologies for the inconvenience.

XBLRewards8

Hello CH15T,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information due to security concerns. At the moment, we have not received a estimate on when this problem will
be resolved. To be clear, since this is a data issue with how information is being communicated internally, and not the result of any faulty user input, adjusting your information will likely not solve this issue. We apologize for the inconvenience.

XBLRewards8

Hello bigphil76360,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. We apologize for the inconvenience.

"Temporary Delay in Deposits", for 3 months now