Telling me I DO NOT have Live Gold, WHEN I DO....

xWaitDontShoot · Nov 30, 2014

So I decided to get on my xbox one today since I have been playing WoW here recently. Logged on normal. Could see all friends, go to store, redeem code, ect.. Got onto friends to join my buddies party to play game with him and some friends, and its telling
me I need to have Live Gold. No big deal at first, thinking maybe card expired or something simple. Got on computer to check my subscriptions.. Well that was a bad idea cant even get on keeps saying "Sorry, something happened blah blah blah blah"..

So I tried it on the xbox. Went to "subscriptions", Says "Try the new Xbox Live Gold" Something of that sort, so I click it. cause that was the ONLY option. Asks me about Doing 1 year, or 1 month. So I just clicked 1 month. MULTIPLE times I tried this and
all it said is "You can only have one of these on this account" which I had NO idea wtf it was talking about, so then I turned xbox off, unplugged it for a good reset and connection restart. Still did it. So shorten up the speech here, eventually I was able
to get it all the way through but its telling me I have already got an xbox live gold subscription, but my xbox one is telling me I do not have it.

Please fix this crap and tell me why its doing it.

:)

GamerElectric22 · Nov 30, 2014

Bought Xbox live gold, got confirmation email, but do not work

I bought Xbox Live Gold for a year in a store. I entered the code in my account, I received confirmation for activation of the prepaid 1 year Gold, but it do not work. When I log with my loggin, I cannot see the Live Gold and it is still offering me to buy
GOLD. My kids are telling me that it do not work...

What can I do?

Regards

Mungo BAZINGA · Nov 30, 2014

Xbox live Gold 14 day trial not working

I recently bought an Xbox One and with it followed an Xbox live Gold 14 day trial which I activated, but when I tried to use it to download a free game from the games with gold section it didn't work and kept telling me to upgrade to Xbox live Gold.

What should I do?

Mister Beep · Dec 1, 2014

Hey there xWaitDontShoot!

Sorry to hear about the issue. Since this is an account issue, I strongly recommend getting a hold of our chat or phone support agents through our
Contact Us page. They may need to remove Live and add it back on. That will be the best avenue of support to take!

Feel free to post back and let us know how it goes.

NeO FuZiiOn93

I make her but they tell me that I do not respect the conditions ( I am not a subscriber to Xbox Live Gold )

ReynaldoB

Hi Caleb k2,

Thank you for posting in the Microsoft Community Forum. I hope you're doing well.

Based on your description, it seems to be that you are unable to sign in your Microsoft Account. Let's work together to find the best solution to this problem.

I would like to ask a few questions to better understand the problem.

May I know where are you trying to sign in your Microsoft Account? Is it on account.microsoft.com website or on Xbox?
Can you please provide us a photo or screenshot of the exact error message?
When did the problem started?

Those above questions would help us provide the necessary information. Once we collect all the information, we will formulate the feasible resolution to help you with your case.

I look forward to your reply.

Sincerely

Microsoft Community Forum Moderator

ReynaldoB

Hello Caleb k2!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Sincerely

Microsoft Community Forum Moderator

wanna40ozbeeraa

I bought a 12 month gold card and when I put the code in it tells me it's already been used... How do I get my gold membership

VibroPlex

> ,,, in the halo game I can not connect and tells me i need to connect xbox live: .. . HELP!!!

Do Settings | Account | Your Memberships... do you see Xbox Live or Xbox Live Gold? You need Gold to play on line.

¿Es Settings | Cuenta | Tus Membresías ... Qué ves Xbox Live Gold o Xbox Live? Necesita oro para jugar en línea.

Telling me I DO NOT have Live Gold, WHEN I DO....