Tela preta[Translation-Black screen]

vitorialaurentino · Sep 11, 2020

Pessoal, boa tarde tentei ligar meu One e ele apesar de ter ligado o console, não apareceu nada de vídeo na tv. Tentei trocar o cabo HDMI mas não adiantou. Procurei na internet
e tentei fazer um determinado procedimento de desligar o console, liga-lo novamente apertando simultaneamente o botão Xbox e o botão eject por cerca de 15s até ouvir dois bips (com a intenção de dar boot em resolução baixa e dps reconfigura-la) , mas nada
de aparecer vídeo. Alguém sabe como resolver?
Code:
[b][Translation-Guys, good afternoon I tried to turn on my One and even though it turned on the console, there was no video on the TV. I tried to change the HDMI cable but it didn't work. I looked on the internet and tried
to do a certain procedure to turn off the console, turn it back on by simultaneously pressing the Xbox button and the eject button for about 15s until you hear two beeps (with the intention of booting in low resolution and dps reconfiguring it ), but no video
appears. Does anyone know how to solve?][/b]
:)

BiasWaif210

Dentro 2 seg so da tela preta e ja volta pro menu

[Mod Translation - Within 2 seconds of the black screen and back to the menu]

XBF Brad A

Hello vitorialaurentino,

Thanks for coming to the forums with your issue with a blank screen. We recommend trying out the troubleshoot
wizard for blank screen. Please be sure to try all of these and let us know. If still having issue not seeing anything you may want to think on getting the console repaired. You can set one up on the device
support page.

Thanks,

Brad

XBF Eladio M

Hey vitorialaurentino,

Thank you for taking the time to reply to this thread.

It's never encourage to take your console to get repaired by a third-party retailer, as if the console was been opened, and the Service Center see trails of this, it will deemed it tampered with and this will mean that you will no longer
be able to get it repaired through us.

In addition to this, the original Xbox One console is no longer manufactured by Microsoft, nor is the console PSU. As a result, out-of-warranty support is no longer available for this particular product.

vitorialaurentino

Hello ,

Thanks for coming to the forums with your issue with a blank screen. We recommend trying out the troubleshoot
wizard for blank screen. Please be sure to try all of these and let us know. If still having issue not seeing anything you may want to think on getting the console repaired. You can set one up on the device
support page.

Thanks,

Brad

Oi, eu havia tentando de tudo, levei em um técnico e descobri que foi o HD que queimou.

Obrigada.

[Mod Translation - Hi, I had tried everything, I took it in a technician and found out that it was the HD that burned.

Thanks.]

XBF Eladio M

Hey Marcelomms

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with your console.

Does your console ever show the green Xbox bootup animation at all?

If it does not, and you just display a blank screen, then you may need to
reset your display settings.

This will bootup your console in low resolution mode [640 × 480], which you should be able to adjust soon after.

Give this a try and let us know if this works for you!

Tela preta[Translation-Black screen]