Tekken 7 Seasons 3 & 4

Thank you so much for allowing me to assist you with your concern today and for being kind and professional all throughout this chat session. Anything else I can help you with aside from this?

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Do you have an external hard drive plugged in to the console right now?

If yes, can you unplug it and Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Once done, please check if the issue still persist while the external hard drive is unplugged.

I figured it out. Thanks for the quick reply.

Hello OMONTWILEY ,

Try to remove your profile, then turn off the console and remove the power cord; wait for 1 to 2 minutes before plugging it back in and turn on the console and sign in and retry again!

If the issue persists, I would strongly suggest trying the troubleshooting steps below:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear

Then select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

Also, It would be great if you can delete the local save of the game.

If the issue persists, try to soft reset the console!

If you just ordered Tekken 7, you won't immediately receive that code. The Tekken 6 code will be messaged to you within 7-10 days from time of purchase.

From the purchase page

Description

For a limited time, purchase TEKKEN 7 on Xbox One and receive TEKKEN 6 playable now on Xbox 360, or Xbox One via Backward Compatibility.
The code for TEKKEN 6 will be delivered to your Xbox message center in 7-10 days.
You can redeem the code on your Xbox One console or at xbox.com/redeemcode. For Backward Compatibility information, see xbox.com/xbox-one/backward-compatibility.Pre-order TEKKEN 7 to get the playable character Eliza.THE BEST FIGHTS ARE PERSONALRaise
your fists and get ready for the ultimate battle on the next generation of home consoles. Powered by the Unreal Engine 4, the storied fighting franchise returns for another round in TEKKEN 7. With the faithful 3D battle system and gameplay intact, TEKKEN 7
takes the franchise to the next level with photo-realistic graphics and new and innovative features and fighting mechanics. TEKKEN 7 resurrects the attitude, competiveness and showmanship rooted in its arcade DNA to provide the ultimate fighting game experience.