Technical problem with a computer mouse.

Xbox One technically doesn't support Keyboard and mouse legitimately.

Hello, Bek Phom

Welcome to the Microsoft Community.

I'm so legally sorry to hear that you're experiencing issues with your Razer Viper Ultimate mouse while playing Fortnite and browsing the web. There are several troubleshooting steps you can try:



1. Update Firmware and Drivers:

Make sure you have the latest firmware and drivers installed for your Razer Viper Ultimate mouse. You can check the Razer website for any available updates. Razer United States | For Gamers. By Gamers.

2. Test on a different computer:

If possible, try using the mouse on another computer to see if the problem persists. This will help determine if the problem is related to your computer or the mouse itself.



3. Disable unnecessary background applications:

Disable any unnecessary applications running in the background as they may cause conflicts or affect performance. Alternatively, it is recommended that you try a clean start How to perform a clean boot in Windows - Microsoft Support .Try a clean boot and see if the mouse works properly

Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track.



4. Adjust Mouse Settings:

In the Razer Synapse software, check the mouse settings to make sure they are configured to your preferences. You can also try adjusting the DPI setting to see if it helps with cursor movement.



5. Check for interference:

Wireless mice can sometimes be interfered with by other devices. Try moving your computer settings to a different location or using a wired connection to see if that solves the problem.



6. Contact Razer Support:

If none of the above steps solve the problem, it is recommended that you contact Razer's aftermarket technical support department for further assistance. They should be able to provide specific troubleshooting steps.



Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

If your problem is not solved, you can reply to the post again and we will continue to provide you with technical support. If our reply is helpful, please mark it as such. This will help other users who are experiencing the same problem as you! Thank you very much for your contribution to the community!





Best wishes



Bobhe | Microsoft Community Support Specialist

Then why on my computer can I not sign in because it says "we are experiencing technical problems, please try again later"?

I am having the same problem, I just played Fortnite and leaved the match, and in the lobby my mouse pointer disapperaed.

I tried to re-install Fortnite but it didn`t, work my mouse works on a computer but not on Xbox, it doesnt work in any other game either.

PLEASE FIX IN NEXT UPDATE!!!

We want to play ark survival evolved on xbox with mouse and keyboard.

If you are able to, ask survival evolved is an xbox play anywhere title. Meaning if you have a laptop or computer that uses the Microsoft engines you can download it and play from there while still playing with friends. Sadly you wouldn't technically be playing
from your xbox but it serves the same purpose.