Tech.support just cant help me

December 25, bought the Xbox one s console, to replace the obsolete console. After the expiry of 14 warranty days (December 30), the console simply turned off and just OFF. I signed up with technical support in Europe to quickly solve this problem, it turned
out that the problem in the power supply and the console will change. I was created an application 1409972687 and told to wait, within two days I will receive the UPS sending form.Well, I waited until the second of January. Forms and was not. I decided to
call to know in what state my application was, I was told that it is not closed yet. they have holidays on the UPS and they will be released only on the third of January.(1410027817)

Good. Today is the fourth of January, I signed up with tech support about the fact that Forms are not. To which they replied "The application was closed, the Form was sent to you by mail", I replied "I did not receive it" (after checking
the mail in the Inbox and Spam).On what I was given a "recommendation" - "now it takes 24 hours to cancel your application, after that we will renew your application and you will receive this form". ( 1410456023 )

To summarize, I need to wait until the fourth of January, then on the fifth of January to activate my application for a new, th and then after all the weekend of the sixth and seventh of January and the UPS will not work. In the end the deadline for my answer
will already be already the 8th number, and that is not a fact.

In this situation, I already regret that I sold the old console and took a new one. the old one worked for two years, and the new one worked only for 2 weeks and now almost a week I receive the Blank for its sending to the Service Center.

:)

 

Just help me

For information about suspensions and to see about submitting a case review, you would need to go to http://enforcement.xbox.com The enforcement team does not use the forums.

 

Just help me

This link I am providing will go over the different type of suspensions and what to do to avoid getting them Xbox Enforcement | Stay Safe

 

Hi

As you have only recently purchased the console I would try contacting the retailer who sold it to you and request they replace the console. Hopefully they will agree and this should get you back up and running straight away.

 

On my shop they say "no, we cant give you new console after 14 days. Send to Microsoft or give to us Service centre, but it takes 45 days" . Welcome to Russia mate

 

Oh,what I have now ! 1410631409 new ticket to wait 48hours because no one know what I'm from Russia and that problem for Service center ! Thank you Microsoft service support for best holidays and weekends with new Console

 

1410631409 and no one has helped. No one can configure me to display the button to receive the console sending document from December 31, direct links do not work and said they can only help 10th date, because SC will only work on this day. Thanks Phill
Spencer and XboxSupport for Sh*test weekends and holidays in my life .

1410631409 так и никто не помог.Никто не может мне настроить отображение кнопки для получения документа отправки Консоли с 31 декабря,прямые ссылки не работают и сказали смогут помочь только 10 числа,потому что СЦ заработает только в этот день.Спасибо за
прос**нный отпуск и выходные !