talk to an agent

You would need to submit a refund request. https://support.xbox.com/help/subsc...scriptions/digital-goods-subscriptions-refund

first delete all the personal information from your post.

anyone can read posts on these forums.

after that, go to https://support.microsoft.com/en-us/help/12413/microsoft-account-what-is-family-group

follow the instructions there.

if you still need help click the Contact Us button on that page

select Family and Online Safety as category

select I Want to Protect My Account as topic

click Next

click Skip Notification

scroll to the bottom and select Request a Call or Chat Online

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community

Hello Quez, to contact support you must follow the steps below.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

if you need to speak to an agent you will need to head over to -> https://beta.support.xbox.com/contact-us

Hello EaonMarigny,

Thank you for posting on the Xbox forums. We need a little more information. Was your account's email address or password changed without your authorization? Do you have access to the security information on the account? If you do have access to your
account's security information, we recommend
resetting the password. Also, we have a support article that provides
solutions for a compromised account. Be sure to let us know the results
EaonMarigny!