Taking over an xbox live account for a deceased family member?

Hi,Cheri ! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

I´m truly sorry about your loss Cheri

"If you need access to the account, seek legal guidance

Microsoft must first be formally served with a valid subpoena or court order to consider whether it is able to lawfully release a deceased or incapacitated user’s information regarding a personal email account (this includes email accounts with addresses that end in Outlook.com, Live.com, Hotmail.com, and MSN.com), OneDrive storage, or any other aspect of their Microsoft account. Microsoft will only respond to non-criminal subpoenas and court orders served on Microsoft’s registered agent in the requesting party’s state or region and is unable to respond to faxed or emailed requests for such matters.

Any decision to provide the contents of a personal email or cloud storage account will be made only after careful review and consideration of applicable laws. Please understand that Microsoft may be unable to provide the account content and sending a request or providing a subpoena or court order does not guarantee that we will be able to assist you."

https://support.microsoft.com/en-au/office/acce...

You can as well try with the recovey form if you know account details Cheri

https://support.microsoft.com/en-us/account-bil...

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

I´m very sorry about your loss Janey.

Here is how to deal with a Micrososft account when a family member passess away

https://support.microsoft.com/en-au/office/acce...,(2)%20years%20of%20inactivity.

you will need to speak with support directly for this.

• What is a primary and secondary Family Pack account?

The Xbox LIVE account used to purchase a Gold Family Pack membership is the primary Family Pack account. All other Xbox LIVE accounts associated with the Family Pack membership are secondary accounts.

To see and add family pack members:

On your console, sign in using the Xbox LIVE account that you used to sign up for a Family Pack membership (the primary account).

Go to Settings, and then select Family.

The primary and secondary accounts are shown. To add or remove family members, please see

Managing Gold Family Pack members.

To gift points from the website, try this:

Sign in to the Xbox site.

Hover over Xbox Live along the main menu

Select Family Center from the drop down menu

Hover over the member that you want to gift points to

Select Grant Allowance

*Note, you must be signed in to the Primary family members account to gift points.

Good luck!