taken money from my account for years subscription to xbox live

you have taken 39.99 from my bank account for years subscription to xbox live, however my sons xbox live account is telling him he is banned, dispite calls to xbox suppport and numerous messages on the forum for a valid response nobody is giving my money
back or advising why my son is banned till 9999 absolute madness please respond to my email address urgently
[Mod Removed]

:)

 

subscription renewal

Just renewed my xbox live subscription, money has been taken from my account and can see on my Microsoft account the new subscription, but I can't play online. WTF is going on?

 

Subscription Money leaving my account

Hi for quite a while now ive been spending money on an account that isnt mine. i took off my subscription but yet money is still leaving my account. im wondering if it was from an old account years ago from my old xbox. how am i able to cancel this because
i cannot find my old xbox live account.

thank you for your help

James

 

Well first off they investigate and review many times before issuing any bans

Your best way to find out is ask your son as 80% of users actually know why they get banned usually something they heard from friends or a shaddy website

Now onto your question

Did you start it with I want to appeal? Or did you ask multiple times and were told but you wanted more details

There is no appeal nor do they go into full detail that's usually up to you to ask your son

If it is your first question then you will have to check your spam folder connected to your windows live I'd

Or forums private msg box as they do sometimes pm it

If your son was issued multiple forced name changes then that would be why

Multiple forced name changes can result in a perm ban of the account

Also avatar or account moding

 

FYI I'm not a Xbox employee just a community volunteer

 

Arrghh my edit didn't work

 

*would was meant to be changed to maybe * sorry I'm typing on a phone

 

how do i get a response from member of somebody that works for xbox live - cant answer my question over the phone dispite two phone calls to them and an online chat to them they have taken my money for an account that they will not let my son use,

 

Because you can't

You have to post and only once

Did you already ask and was answered?

If so then you can't ask anymore

Spaming and asking the same question over won't get further answers

There is no hotlines as with every service enforcers cannot be contacted by phone as it would be impossible to call as every cheater and hacker would spam call them to try and reverse their ban

The forums are moderated so that the questions can't be spamed and everyone can be heard

 

Also if your forum post isn't approved they will usually say why in a forum msg or email

Usually already answered so many times or wrong account etc

Or a pm is sent with q reason not to embarrass your child

At this point ask your child if you want details with terms of use violations you forfeit everything on your account if its a perm ban

 

You can actually look at your child's enforcement history here

enforcement.xbox.com

And them ask your child about why he was banned

 

Questions regarding a ban can be addressed at the following link

forums.xbox.com/.../41.aspx

Anything to do with billing such as charges on your account must be addressed through phone support. If you live in North America dial 1-800-469-9269