Take payment when I cancelled my subscription

Discus and support Take payment when I cancelled my subscription in XBoX Sales and Promo to solve the problem; Dear Microsoft, You have taken payment again for Game Pass which I cancelled late November/early December and turned off recurring billing. You have... Discussion in 'XBoX Sales and Promo' started by Will101_999, Dec 24, 2020.

  1. Will101_999
    Will101_999 Guest

    Take payment when I cancelled my subscription


    Dear Microsoft,

    You have taken payment again for Game Pass which I cancelled late November/early December and turned off recurring billing.

    You have proceeded to take money without permission, then when trying to request a refund the same day you have taken the funds, there is no process in which this request can be made, or any format in which I can request the return via a Microsoft representative.
    When going to the contact us on on the Microsoft site and trying to request a refund, I am constantly diverted to turn off recurring billing and management my subscription.

    when I use the virtual agent, I've tried many options, request refund, refund game pass, return funds, speak to an agent, cancel pending payment, request return, etc. All the time I'm sent on a run around and end up repeating the same processes leading
    to different dead ends.

    Having previously cancelled this subscription you have dishonestly taken funds, its not the first time you have done this, it happened a few months ago when you automatically signed my up to skype, even though I never used it, why would I there are better
    services which are free, Zoom, Google, etc!

    Can you please stop committing theft and return my funds!

    :)
     
    Will101_999, Dec 24, 2020
    #1
  2. Timer365 Win User

    Gold membership payment

    hi i am in south africa and i have cancelled my xbox live gold subscription but now a month later it tried taking the payment now i cant cancel it again until i pay the subscription please help i didnt use gold at all since cancelation
  3. StuartATrueRed Win User

    I canceled my Gamepass subscription right after the payment - game pass expired

    You cancelled the subscription or turned off auto renew? If you cancel a subscription, it immediately cancels it, and takes away game pass. If you turn off auto renew, then that cancels the next payment, and you still have access until the end of the subscription.
  4. ExplodedLight39 Win User

    Xbox Gold Free Trial

    You can put your payment info in and then cancel it. It will want to automatically take from that every month, so go under your subscriptions and cancel the subscription if you don't want to keep it.
  5. BiliousSkate45 Win User

    Uh oh... that shouldn't have happened (ERROR)

    I'm trying to cancel my automatic subscription.

    When I click on "cancel automatic payment" instead of cancelling it I'm sent to a page where this comes up: "Uh oh... that shouldn't have happened." and some other stuff
  6. HelenSymes Win User

    How do you get Microsoft to refund billing errors???

    Hi there, I have also had an issue with Microsoft taking an annual payment. There appears to be no direct quick way of cancelling an XBox subscription and stopping the payment. I've been going round the houses, clicking on links on my Microsoft account,
    which takes you in circles - so frustrating. In the end, I have been able to cancel next year's subscription (due in July 2021) on PayPal, where the money was taken from - it was on PayPal as a Pre-Paid or Pre-Approved Subscription (yet I don't ever remember
    agreeing to it being this, must've been in the small print).

    So, although I've cancelled the 'pre-approved' payment on PayPal, I'm still struggling to cancel the actual subscription on my Microsoft account - why on EARTH is this so hard to do!!?????I literally have 8 browsers open at the top of my screen for Microsoft,
    its just taking me full circle each time I click on a link!! It's only £49.99, but it's been taken from my PayPal account, which I was using to save money on from selling bits and bobs on eBay.
Thema:

Take payment when I cancelled my subscription

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