Take payment when I cancelled my subscription

hi i am in south africa and i have cancelled my xbox live gold subscription but now a month later it tried taking the payment now i cant cancel it again until i pay the subscription please help i didnt use gold at all since cancelation

You cancelled the subscription or turned off auto renew? If you cancel a subscription, it immediately cancels it, and takes away game pass. If you turn off auto renew, then that cancels the next payment, and you still have access until the end of the subscription.

You can put your payment info in and then cancel it. It will want to automatically take from that every month, so go under your subscriptions and cancel the subscription if you don't want to keep it.

I'm trying to cancel my automatic subscription.

When I click on "cancel automatic payment" instead of cancelling it I'm sent to a page where this comes up: "Uh oh... that shouldn't have happened." and some other stuff

Hi there, I have also had an issue with Microsoft taking an annual payment. There appears to be no direct quick way of cancelling an XBox subscription and stopping the payment. I've been going round the houses, clicking on links on my Microsoft account,
which takes you in circles - so frustrating. In the end, I have been able to cancel next year's subscription (due in July 2021) on PayPal, where the money was taken from - it was on PayPal as a Pre-Paid or Pre-Approved Subscription (yet I don't ever remember
agreeing to it being this, must've been in the small print).

So, although I've cancelled the 'pre-approved' payment on PayPal, I'm still struggling to cancel the actual subscription on my Microsoft account - why on EARTH is this so hard to do!!?????I literally have 8 browsers open at the top of my screen for Microsoft,
its just taking me full circle each time I click on a link!! It's only £49.99, but it's been taken from my PayPal account, which I was using to save money on from selling bits and bobs on eBay.