System updated 3 September 2019

Hi jaykay29,

Thanks for your post. I understand you are experiencing an issue with your Xbox One console. Do you mind clarifying what is happening on your console? If you are receiving any error messages or codes please post them.

Keep us updated!

Have you done a hard reset/power cycle on your console?

Press and hold the xbox logo on the front of the console until it switches off. Waiting atleast 30 seconds before switching it on.

Try performing a hard reset. Hold the power button on the console for 8 seconds or until the power shuts down completely.
Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.

The last official update that was released to everyone was on August 13th:

https://support.xbox.com/en-GB/xbox-one/console/system-update-operating-system

Sounds to me like you received an Insider update; possibly Alpha or Alpha Skip Ahead:

https://news.xbox.com/en-us/insider/

You might be better off asking about your issue in the Insider Forums:

https://old.reddit.com/r/xboxinsiders/

In the meantime, I would try a hard reset. All you have to do is hold the power button until the console turns off (it should only take about 10 seconds). After that, turn it back on and see if the problem is still there.

Now that you share with us your Windows version 1809, that is a September 2018, is clear why software ask for a May 2019 update, but at the moment the latest build is September 2019. I hope this is a usefull info for you.