System Update Successful but it broke my licenses

Discus and support System Update Successful but it broke my licenses in XBoX Games and Apps to solve the problem; I applied the new system update around 3 days ago and I experienced a problem immediately related to the accounts on my Xbox One. One of the accounts'... Discussion in 'XBoX Games and Apps' started by Mandroid Man, Aug 3, 2016.

  1. Mandroid Man
    Mandroid Man Guest

    System Update Successful but it broke my licenses


    I applied the new system update around 3 days ago and I experienced a problem immediately related to the accounts on my Xbox One. One of the accounts' (we'll call it account 1) digital rights, including Gold and about 24 games on my console, glitched
    up due to the update and I could not access them. I removed and reinstated the "My Home Xbox" status on my console for account 1 and that solved the issues for about two days. On Tuesday, another account (account 2) experienced the same issue and I reset the
    "My Home Xbox" on that account as well, but now account 1's licenses have been removed again because of account 2. I cannot use account 1's Gold membership or the games it owns. Account 2 only has about 5 games on it, of the 30ish installed on my console,
    and I can only access those. Can someone tell me if this is just a glitch from the update? I already tried reformatting it and re-adding the accounts, to no avail. If someone has experienced something similar or has a remedy, I would appreciate help. Also,
    the current account I am posting on is the account I play on and it doesn't own any of these games or a Gold membership.

    :)
     
    Mandroid Man, Aug 3, 2016
    #1
  2. Download for license not showing up?

    I just transferred my old Xbox license to my new Xbox for me to play my Xbox downloaded content offline. I have confirmed on her on Xbox.com and on my system that my licenses have been successfully transferred to my new Xbox. Now it says that I have to download
    the licenses to my Xbox but I am not receiving the download. When I transferred in from here on Xbox.com it says that my transfer was successful it asked in order for me to get the download for the license automatically click "Next." When I clicked it it said
    " Uh Oh, It Seems You Have Found A Glitch In Our System." I haven't received a download yet to get my licenses. Somebody please help!
     
    vXaMaTaRaSuXv, Aug 3, 2016
    #2
  3. M3tal Daz3
    M3tal Daz3 Guest
    system update Successful but games Wont Load

    Try to sign out and clean your console cache before signing in back.

    To clear cache on an Xbox One:

    Press and hold the power button on the front of the console until it powers down completely.

    Unplug the power cable from the back of the console so that the power brick in not connected to the console.

    Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.

    Plug the power cable back into the console.

    Wait for the light on the power brick to change from white to orange.

    Turn on the console using the power button.
     
    M3tal Daz3, Aug 3, 2016
    #3
  4. Miss Bijoux
    Miss Bijoux Guest

    System Update Successful but it broke my licenses

    Hey Mandroid Man -

    Sorry to hear about the issue. When you say you tried "reformatting" your Xbox One console, what exactly do you mean? What steps did you follow for that? Did you try to

    Factory Restore
    your Xbox One?

    Let us know so we can investigate further. System Update Successful but it broke my licenses :)
     
    Miss Bijoux, Aug 4, 2016
    #4
  5. Mandroid Man
    Mandroid Man Guest
    Yes. I did use the Factory Restore option which did not accomplish much. After that I have cleared the cache several times, but nothing seems to work.
     
    Mandroid Man, Nov 2, 2018
    #5
  6. Miss Bijoux Win User

    System Update Successful but it broke my licenses

    Hey Mandroid Man -

    Sorry to hear about the issue. When you say you tried "reformatting" your Xbox One console, what exactly do you mean? What steps did you follow for that? Did you try to

    Factory Restore
    your Xbox One?

    Let us know so we can investigate further. :)
  7. Mandroid Man Win User

    System Update Successful but it broke my licenses

    Yes. I did use the Factory Restore option which did not accomplish much. After that I have cleared the cache several times, but nothing seems to work.
  8. DriveAndDrive Win User

    Elite Series 2 Controller USB doesn't work anymore, Bluetooth works fine.

    This ^^

    The new update on windows broke all of my controllers. I've been going through them without having any success in getting them to work properly.
  9. oOUTSIDERo62 Win User

    PREVIEW UPDATE BROKE MY SYSTEM

    I received this email: Known issue for current preview update: Some users may notice their console powers up to a black screen, if you experience this, press the 'Xbox' button on your controller to go Home. Also, this would be better posted in the preview
    forums.
  10. GrowlingYapper Win User

    PREVIEW UPDATE BROKE MY SYSTEM

    Have you received the recent update which as fixes for this the only people that can help are in the preview forums
Thema:

System Update Successful but it broke my licenses

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