System update hanging

Supermum99 · Mar 20, 2020

I've tried loads of times over several days now but the system update just hangs every time. I've tried both online and off line update options, I've done the partial reset, I've even done the full factory reset. But nothing works. I've tried to get Microsoft
to call me back but the chat bot just tells me there are technical issues with the call back and to try again later. So I tried a different way to contact Microsoft but was again blocked by a message this time saying "call back is not available for these
issues try the forum". To say I'm getting fed up with this is a huge understatement, I am stuck in the house with a teenager without his Xbox for the foreseeable future and that's no fun at all. Just getting PS4 instead is looking more and more attractive
every day!

:)

wi7bit

Thanks, no it's out of warranty but not old enough for the hard drive to have failed, or at least not in my expectations.

A failing mechanical hard-drive will make little to no noise when failing, but game installs and console update will just start failing.

It is very common for them to fail, especially in game consoles because they are constantly in use. Even SSD's on the new consoles will have a limited life span, as they can only read/write so many times.

I would book it in for a repair or get a replacement.

Supermum99

Thanks, yes we've tried the hard reset a few times 😭

wi7bit

Welcome Supermum99!

Sorry you're having issued with updating your console. The support site maybe inundated with support queries because of the current conditions in the world, so apologies...

To me (and if an other ambassador can can concur) that is sounds like the hard-drive is failing. This is common fault with mechanical drives after a period of time. You could have the same issue on any device that uses them.

Is it under warranty?

Supermum99

Thanks, the only sound it makes is a low noise from the fan, which its done since day one so it doesn't look like its
that.

Supermum99

Oh dear, that's not what I wanted to hear. But thank you for your help anyway.

System update hanging