Syncing issue

Thanks for your answer, I will try to force sync the way you suggest but I also own a 360 and I use cloud storage. Never had any problems with its saves when switching from the actual console to the xbox one's 360 "emulator". I really think there's something
wrong with the xbox one's sync.

When I have tried doing that, between Xbox and pc it has been almost instant. It could be that the sync service is slow.

It could be worth trying to quit the game on the other Xbox to see if it forces the sync before firing up the second Xbox. On the dash highlight the current game, click the menu button (3 lines) and choose quit. Might be worth trying.

Hi Paul, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

What happens when you try to log in?

Are you having difficulties adding your account? Have you tried a full reset?

Hi, I had a syncing issue yesterday actually, but my problem was not syncing at all.

Have you tried removing your account off your console, then doing a hard reset, unplug power cable for 30 seconds, plug it back in and then start your xbox and recover your account again. I did that and everything was working fine again.

Also dont worry if you remove your account from your console, its not deleting your xbl account, so doing this suggestion you wont lose achievements, gamerscore etc. As long as you know what your details are you can re add your account to your console straight
after the hard reset.

The sync button on my xbox one x will not work ive tried it all from powering down to the hard reset. Any ideas???

Hi FaintestRoom26,

I'm sorry to hear that there's issues with the sync button.

I do know that there's an alternative way to sync your controller to the Xbox One.

You can sync your controller by connecting it via USB cable to the Xbox, once plugged in do the hard reset to your console.

Once it's back up try to see if you're able to use your controller wireless, or you can keep it wired.

Here is a link in regards to this as well:
https://support.xbox.com/en-US/xbox-one/accessories/connect-a-wireless-controller