synchronization

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

it seems that the problem has to do with the synchronization you should re-synchronize it with your xbox, remember that both the control and the xbox have synchronization buttons, that should solve the problem

Hi there,

when you play a game on the Xbox One console, it synchronizes the save game with Xbox Live. If a console is powered down while the save was not fully synchronized, you can't continue where you left off on a different console. You will have to power on the
console last played on for a while so it can finish synchronizing. After it is synchronized you can continue on a different console again.

I can't say how long it takes to synchronize, but usually not very long.

On the controller is the Xbox have a button for synchronization you have to press them both together so as to synchronize the controller

Yes, of course, the data would be synchronized in the cloud if you do it before changing the MAC (if you are not doing a synchronization)