Symbicort ad causes problem with mouse

Discus and support Symbicort ad causes problem with mouse in XBoX Games and Apps to solve the problem; The Symbicort ad makes my mouse disappear in the play area. The mouse is only available on the top and lower task bars. This at least allows one to... Discussion in 'XBoX Games and Apps' started by sablovinlife, May 7, 2018.

  1. sablovinlife
    sablovinlife Guest

    Symbicort ad causes problem with mouse


    The Symbicort ad makes my mouse disappear in the play area. The mouse is only available on the top and lower task bars. This at least allows one to close out the program but this must be done every time the Symbicort ad comes up. I've had to restart the
    game so many times today that it is hard to finish the event.

    So when the ad shows on the screen the mouse is no longer visible in the great share of the screen, the play area, making the game impossible to play.

    :)
     
    sablovinlife, May 7, 2018
    #1
  2. Krummy63
    Krummy63 Guest
    Symbicort advertisement shuts down my mouse so I can't play solitaire challenges

    Symbicort advertisement shuts down my mouse so I can't play solitaire challenges. Anyone else having a problem?
     
    Krummy63, May 7, 2018
    #2
  3. calroger57366
    calroger57366 Guest
    Animated Ad interferes with mouse operation

    I have been having problems with the mouse since an update to the Microsoft Jigsaw app was posted several months ago. The problem is this: When I grab a piece(s) to move, the mouse does not always release the piece(s) when I release the mouse button.
    As a result the piece could end up anywhere on the board. It is very frustrating to have to locate the piece and move it again.

    In just the last few days that I have observed a direct correlation of this problem with animation in advertising in the lower right corner of the screen. As long as the ad window is stable (no motion), the mouse works fine. However, any animation in the
    ad window and mouse operation is unpredictable.

    This is not preventing me from playing the game. I play every day and complete an average of one puzzle (most difficult) per day. Since Windows graciously arrived free of charge, I have completed hundreds of puzzles.
     
    calroger57366, May 7, 2018
    #3
  4. Tommy - MSFT Win User

    Logitech Ghub G604 mouse not working with EA/Steam Starwars battlefront 2. contacted both companies and they've sent me to you.

    Hello Elfere

    Welcome to Microsoft Community.



    Regarding to your information I assume that you can't use the G604 in Starwars Battlefront 2.



    It seems that is a Mouse compatibility issue that causes your problem. Because this game detected your mouse as another type of mouse,

    the game is published in 2017 and the G604 is published in 2019 so in this game may the mouse not be added.

    You can try to change the keyboard in the Ghub use the profile that links to a specific game instead of all games and run the Ghub as administrator.



    If there is anything not clear, please do not hesitate to let me know.



    Best Regards,



    Tommy-MSFT | Microsoft Community Support Specialist
  5. Logan - MSFT Win User

    My mouse started to make sticky key like sounds when I left click multiple times while playing games.

    Hi，Maty Ptáček

     Welcome to Microsoft Community. 

    I would like to know more about you. May I ask if this happens to you only when you play the game? What brand of mouse are you using? Does it have its own "button mapping"?

    If so, I would suggest trying to uninstall the mouse driver in the device manager, it will usually re-download automatically or restart the computer and the system will also download the mouse driver automatically. (Open the device manager by searching directly in the search bar - open the mouse and other pointer devices - uninstall the mouse driver) Try to see if you can solve the problem.

    It is also possible that the game buttons cause problems, there may be special buttons that are caused when certain buttons are pressed in combination with the mouse and keyboard. Do you only have this problem when playing a particular game?

    If your problem is not solved, we hope to get more information, I believe it will be more helpful to solve the problem

    Best Regards,

    Logan-MSFT | Microsoft Community Support Specialist
  6. Mikeysoonerfan Win User

    Keyboard and mouse Warface

    Is your keyboard and mouse working on other compatible games? Maybe the keyboard and mouse isnt compatible? I know my mouse wasnt support at first then support was added for it later.
  7. andersonpassos Win User

    (Xbox one) My mouse is teleporting when I am on roblox first person

    Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

    Good morning

    Check the batteries of your mouse to ensure they have sufficient power.

    Try using a different mouse to see if the problem persists.

    Make sure your Xbox One controller is fully charged or plugged in, as a low battery can sometimes cause issues.

    Check your mouse settings within Roblox to see if any settings may be causing the issue. You can access the settings by pressing the escape key while in-game and then selecting the "Settings" option.

    Try adjusting the sensitivity of your mouse within Roblox to see if that helps.
  8. DAZZA 433 Win User

    Keyboard users should be PROHIBITED from playing against controller users

    Personally i do not have a problem playing against someone who is using keyboard and mouse, I used to play on pc with a gamepad instead of mouse and keyboard and never noticed any difference between players.

    I am also glad to see that keyboard and mouse support is being added to World of Tanks soon, Personally i won't stop using a gamepad.

    The decision to implement keyboard and mouse is actually down to each individual developer and not microsoft so it would be upto them to decide if they can restrict matchmaking.
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Symbicort ad causes problem with mouse

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