Switching profiles in game

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. Please make sure you can sign in all your profiles. Let's try to restore the console back to factory defaults but we will select keep my games and apps so it won't remove your games and progress.

Please follow the steps here:

- Press the Xbox button to open the guide.

- Select Settings

- Select System

- Select Console info & updates

- Select Reset console

- Select Keep Games and Apps

After this, you will have to sign in again with your email and password. Then please check if there's any changes.

Xbox one I am using. Until last week I could log in to my main profile. Load up game select alt I wanted to use then switch back to main profile. But now when switch it switches whole profiles over

Hi there!

Are you using a Windows 10 or Windows 11 machine?

Technically, your account should be synchronized across all Xbox services and applications on your PC.

May I know the specific apps you use to login separately?

Hello Smooest,

Thank you for reaching out to us about your issue!

Can you provide more context about your issues so we can have a better understanding of it?

Is the game that you're playing an Xbox 360 game downloaded onto the Xbox Series S or is it newer?

What game(s) are you experiencing this issue with?

Are you referring to an in-game profile that's still signed into the game after switching accounts? (Ex: Dad account is signing into the game and loads in-game profile. Dad switches from his account to son's account and Dad's in-game profile is still signed in)

Is there a switch profile option in the game?

When I've had this problem with other games I have found that using the switch profile option in the game to log out then using it again to switch back to the profile has caused the achievements to suddenly unlock