Switching itself off???

Ok so yesterday my xbox one wouldn't load past the title screen of any game I inserted into the drive? Then it would switch itself off? even if I ejected the disc to try another it would just switch itself off straight away. So thinking I had a hardware
failure I registered the console and requested a service or repair, only the link for printing the postal label didn't work. I now have an order number for my xbox service or repair, but I'm unable to print the label. So today I switch the xbox back on to
double check and remove a disc if theres one inside and its seems to be working fine? So has anyone had this problem and is it the start of something serious? How do I cancel the service if I need to, or should I send it for a service/repair?

Thank you

:)

 

Console switching on itself

Since a few weeks, my Xbox One console switches on automatically now and then.

No one is around, nothing is near the console but suddenly I hear it switching on.

Is this a known problem and how can it be solved?

 

Console switching on itself

Hey Nighthawk BE! Are you a preview member at all? Additionally, are you using energy-saver or instant-on mode? Post back and let me know!

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HERE for the best info.

 

Hey Jonny

Until we see updates rolling out to fix various issues I would recommend doing the following when you run into weird things like this:

1: Push the console power button for 5-10 seconds until I turns off

2: Unplug the power cord from the console - (has to be from the console)

3: Wait 30 seconds

4: Plug back in and power up console with button

Should hopefully be working okay now. If not let us know

I believe you can contact support to cancel your repair order.

 

Thanks axemator, it seems to be working fine now. I'll see how the next few days go and if the problem returns

 

Hi I've just encountered this so I have just unplugged it from it power cord and will leave till tomorrow night and will let you guys know if it works

 

Hey ss BAD BEAR ss,

Since this thread is fairly older, I suggest posting a new thread if the issue persists after trying that step. That way the awesome community here can provide support tailored to you!