Switching emails with an associated XBOX profile

Hello @LeoChapelle, I hope everything is going well for you!

Thank you for reaching Microsoft Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe that you will need to add an alias to your account and then make it your primary e-mail. In order to successfully add an alias, I will need you to follow the instructions on this link and your issue should be resolved.

Change the email address or phone number for your Microsoft account | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

WhiffyMantis75,

Things seem a little confusing. You can't have two different accounts (new and old) with same Gmail address (user name) login. So, to fill in some of the back ground history, is it possible that when you originally set up the "old" account you used your Hotmail
(now Outlook.com) address? Also, is it safe to assume that when you say "laptop" you mean running Windows 10/8/7? If so, that could explain the why and how things in the back end got connected between Xbox Live and you laptop. If I understand you correctly,
you can login to your laptop with either your Hotmail or Gmail address. This would lead me to believe that your Gmail address (user name) is only a local account to the laptop and there is no back end mechanism for Google to tell Xbox Live that this email
address is already in use. Therefore, you were able to create a new Xbox Live account with the same old Gmail address. So, the real question is do you want just delete the stuff on your laptop from the old account, or do you want to migrate things over to
the new account. If it's the latter, migrate and save, things are significantly limited and much more involved. This why I strongly suggest, if you can, depending on where you live, set up a free appointment at your local
Microsoft Store so that they can help you directly with your Windows laptop and Xbox Live accounts.

SA

You can change the email address associated with Xbox Live profile:

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

Hi! My name is Kyle and I'm an independent advisor.

Once an email address has been added to a Microsoft account, it cannot be associated with another account, even if you delete the account or remove the email.

Unfortunately, it's not possible to merge accounts or switch the account that's associated with your Xbox profile.

It didnt work.I have to sign into the account associated with the profile to switch the association, which is the problem im having.It made me this account, even though the same email is on my main account.