Switching between Xbox Headset and Turtle Beach Stealth 500x

Hello,

I am unable to switch from my Turtle Beach Stealth 500x back to the Xbox Chat headset successfully. When I unplug the Turtle beach setup from the Xbox One and plug in the Xbox headset, I can only hear chat, but no one can hear me and the bubble in the party
next to my names does not light up.

I have contacted 1-800-4My-Xbox and they have been unsuccessful in resolving this issue with me and i am basically being told good luck.

Trouble shooting steps taken: Made sure controllers firmware was up to date, purchased a new xbox chat headset(same issue), power cycled xbox one, removed and reassociated profile to xbox, removed alternate MAC address, made sure NAT was Open, reset modem
anyways, check audio settings and made sure they were all on stereo uncompressed.

It is extremely frustrating to not be able to use the Xbox chat headset for my volume awareness is not great when I have the Turtle Beach headset on and my wife gets angry with me lol.

Now I have a theory that it is somehow because of the notification that pops up saying Headset Assigned when the console is powered on and the Turtle Beachs are plugged in. I feel they are taking priority to the chat audio.

Any suggestions would be greatly appreciated!!

:)

 

Xbox one wireless headset

The Turtle Beach Stealth 500X headset is out/out very soon. It's pricey though.

 

SERIOUSLY?! Not a single wireless headset for xbox one??

There has been a fully wireless headset out for a month, the Turtle Beach Stealth 500X, they are expensive but if it's fully wireless you're after

www.amazon.co.uk/.../ref=sr_1_1

 

Got these the day they came out, it seems the console sees the receiver as the headset even if headset is not switch on, mine still does it. I haven't seen anything to resolve this issue.

 

Well that makes sense as to why the audio is being taken away. I find it hard to believe Xbox does not have a fix for this!

 

Yes it is a bit confusing they did work together with TB but nothing done.

 

Hey Knowledge is.

Thanks for posting again. I see you did post over in the
Preview Program forums as I recommended in your
last thread. After reading the information you have provided in your threads here and your thread in the Preview Program forum, I am inclined to agree with Guru Kronos' assessment:

If your Xbox One headset is still under warranty, please visit the
Online Service Center to begin the process for repair or replacement.

Apologies for any inconvenience this may cause.

 

Miss Bijoux,

I stated in my original post that I have already purchased a new headset... with the exact same results.

This is a real issue and I would appreciate some real support with the very least you reading the post :/