Switching Accounts between Family Members om X Box for Windows 10

DawnMittelholtz · Nov 9, 2021

My daughter and I have always been able to switch between accounts on the same computer for Xbox. I have tried to use the Xbox Console Companion and the Xbox app for Windows 10, neither allow us to do this. I Googled the topic and followed the instructions provided through the Xbox support/help, which is exactly how we have always been able to this, yet it still does not work.

Open the Xbox Console Companion app.

Select Settings.

Select Sign Out.

Select Sign In.

Under Use another account, select the Microsoft account that you want to sign in with.

If prompted, enter the credentials associated with that Microsoft account

Absolutely nothing has changed for our accounts except that my free trial of Game Pass ended and I am now paying for this. Our accounts our linked as family members, she has not had a birthday, absolutely nothing has changed on our end.

Any suggestions?

:)

Ricardo Lechuga

Hi DawnMittelholtz! My name is Ricardo an independent advisor ready to help you with this situation!

If I understood correctly, you have the subscription purchased on one account and you are trying to use it on multiple accounts but it's not allowing you do it, if that's the case be sure that on the Microsoft store app you are logged into the account that has the subscription purchased, to be sure of which email is the correct one, check this link

https://account.microsoft.com/services

Catherine Cus.

Hi,

To switch between Microsoft accounts in the Xbox app on Windows 10, kindly follow the steps provided on this

link.

Let us know how it goes.

Catherine Cus.

Thanks for the additional details.

This may be an issue with the account. Kindly follow the steps provided on this

link on how to switch between Microsoft accounts in the Xbox app on Windows 10.

We'll be waiting for your update.

JosephAMayo

How to switch between Microsoft accounts in the Xbox app on Windows 10

I had previously tried to use this method as a work-around, but I still have the problem.

XBF Crystal P

Hi there BruMtins,

Thanks for reaching out here in Xbox Forums. I'm sorry to hear about the issue with trying to switch accounts in the Xbox App on the Windows 10. I recommend to try the following resource article:

How to switch between Microsoft accounts in the Xbox app on Windows 10.

Try this out and let us know the results.

Switching Accounts between Family Members om X Box for Windows 10