Switched Primary Email Xbox Windows 10 App Glitching

This worked! Thank you so much for the help and clear instructions.

Hi Chapinverstegen! My name is Ricardo an independent advisor ready to help you with this situation!

You should log out the Xbox app and then complete given below directions to reset the app in Windows

Step 1: Open the Settings app. This can be done by clicking its icon in the Start menu or simultaneously pressing Windows logo + I.

Step 2: Click the Apps category icon and then click Apps & features to see all installed apps as well as classic desktop programs.

Step 3: Click on the app that you want to reset to see the Advanced options link. Click on the same (advanced options link).

Step 4: Finally, click the small Reset button. When you click the Reset button, you will find a small dialog box with “This will permanently delete the app’s data on this device, including your preferences and sign-in details.” Click the Reset button in the opened dialog box to reset the app.

Step 5: Once the Reset is done, you will see a check sign next to the Reset button. And restart the Pc

Hi there BruMtins,

Thanks for reaching out here in Xbox Forums. I'm sorry to hear about the issue with trying to switch accounts in the Xbox App on the Windows 10. I recommend to try the following resource article:

How to switch between Microsoft accounts in the Xbox app on Windows 10.

Try this out and let us know the results.

Hi,



To switch between Microsoft accounts in the Xbox app on Windows 10, kindly follow the steps provided on this

link.

Let us know how it goes.

Ok,

I've logged in and can alter the Windows 10 Online Safety settings on the alt account, but cannot alter settings on my primary.

When I highlight my main profile, the mouse icon changes to a "no entry" icon and I cannot switch to look at look at those settings.

Logging back in with my primary, I still can't alter the Windows 10 settings or switch to the other account.