Suspensions? What kind of circus is this?

Hi all,

I will get right to the meat of the matter here. If I had the patience I would look for the right complaints forum but Microsoft/Xbox are simply not user nor community friendly anymore, so perhaps someone here could help me figure all this out.

On August 9th, I had a communications suspension of 24hrs for the first time in my entire time of being an (I and my many many friends over the years would believe) valued member of the Xbox gaming community. I received the ban because an absolutely "model"
Xbox member chimed into a conversation another member and I were having over the server and started speaking grotesque connotations pertaining to homosexuality. It then evolved into a slowly brewing argument with a plethora of personal attacks. He called me
out on my honorable and proud military background over and over again, this I found distasteful but not worthy of anything but a chuckle and to put him in his place mildly. Then, when he could not get much more out of me, he heard my children through the mic
playing in the background. He made absolutely vile remarks of abducting my children in a white van and slicing my wife's breasts off. Now, naturally I have witnesses, friends from the lobby I was playing in, and worst of all, this was played through the speakers
of my headset along with the speakers of the tv. My wife and children heard this disgusting talk. Naturally as a former US Marine, my duty in life is the protection of my family, those around me. When their safety is in jeopardy, I will do whatever is necessary
to protect them. As stated, in the beginning I brushed it off as some punk kid talking a little trash, but when my family was involved I went wild and said as openly then as I do now, "if you even come near my family I will bury you in my backyard before you
had the chance". This is what any loving and protective father and husband would say when someone even "jokes" about mutilating their wife and abducting their children. He said I would never find him, my response is that it would not be hard for the authorities
to find him, he left too many breadcrumbs for even non law enforcement to point him out in a crowd. The end result.... I was suspended, unknown for him. Now you may say, "24hr ban, whats the big deal?", to that I say, I have a very strong moral compass that
points due north at all times. I am driven by principles. I contacted Microsoft, I got someone from the Philippines who really was quite a nice guy, but it just goes to show how little Microsoft care about their customer base. The ones who keep them in work
and pay for their flashy things. I told him I accept my suspension for what I said, but it was necessary, what would he have done? I reaffirmed that this is a criminal act, a threat of grievous bodily harm to my wife, kidnapping of my children... These are
very serious offenses, even to"joke" about. He informed there was nothing that he could say regarding the matter. I then informed him that if I go to work someday and something were to happen, Microsoft would be completely liable for the ramifications as I
would certainly follow up on what I had said should it happen.

Then just tonight, I came home from work, speak with my wife for a while, played with the kids and asked them how their days were. I then grab a beer and go back to the games room to play Grand Theft Auto 5 online for maybe 15mins as it is late and I simply
wanted to spin the casino wheel. As I get to the casino entrance I had another player just continually kill my character, when he was done provoking me and drove away, he finally had my attention as he wanted so much. I sent him as message and said "why run
like a [modremoved]?", naturally, I was suspended again. Once again, I admit fault for the offensive language. However this is where I get to the crux of the situation... What the hell happened to Microsoft and the Xbox community? Before you sit there and
say, this guy brought it on himself, just know I have been a member with a very high reputation status from 2008 or something ridiculous like that until these events. I never instigate/provoke. I will retaliate to some underage punk who legally should not
be on an R18+ game in the first place (what the hell are his parents thinking? Are they?) that pushes and pushes till anyone goes... Okay pal, you're ruining my experience, my 1hr wind down from work, you asked for it. I then speak one little thing that is
hardly offensive and I am suspended but nothing from Microsoft to ask, what happened? We value our customers, especially ones that pay our bills and have done for over a decade. And then WHAT THE HELL is Microsoft thinking when someone threatens lives and
nothing is done about it? If my wife or children had anything happen to them, I would first do as promised, then sue the absolute pants off of Microsoft for allowing this to manifest.

I really want to know why Microsoft is allowing their fan base to diminish with the acts of underage gamers playing a game that is not monitored enough, provoking other gamers into retaliation that ultimately ends up in a completely [mod removed] result.
And horribly violent gamers speaking of heinous depraved acts of violence that would end up in something horribly serious and negative to all, including the fat cats. Frankly a lot of us are sick of the negative change to the community over recent years. I
personally am likely to completely remove my entire family's accounts and cease in pouring money into Microsoft. Can somebody please answer as to why this all is allowed nowadays? Why some provoking turds can have another suspended over a very minor and hardly
even a curse word anymore, yet nothing is done to someone who threatens lives and in great and horrible detail? Negligence much?

So after all that, I appreciate your time if you have read and understand my concerns.

:)