Suspensions and customer support agents not helping or being rude

Discus and support Suspensions and customer support agents not helping or being rude in XboX Insiders to solve the problem; I stop playing on Xbox for about a month only been using the Xbox as a paperweight to watch TV or stream experiences through kinect. Without any... Discussion in 'XboX Insiders' started by /u/YoshiiR1_Gaming, Jul 24, 2023.

  1. Suspensions and customer support agents not helping or being rude


    I stop playing on Xbox for about a month only been using the Xbox as a paperweight to watch TV or stream experiences through kinect. Without any information or details I was suspended for 4 days again I have not played any games for about a month, so this makes no sense. When I went to the site to see why I was suspended for 4 days it said no information available. I have never gotten a suspension I have played on Xbox since the first day it came out back in the 2000s with my friends on halo ce. Back then you could call in and have customer support be customer support. Xbox live back then was cheap and had everything ultimate had but now we're forced to pay more, and not get quality customer support. By the time this issue gets rectified my suspension will probably be over but that is not the point the point is to give a reason if there was no reason than I might have to file with my attorney for theft of time loss and aggrevation. This is truly bad customer service. Especially when in games like destiny not only am I loosing time to play which requires voice communication I'm loosing streaming time and as I had planned to play certain games this week with my time that is valuable to when I need to play on time negated content I'm loosing out on a tremendous amount that costs me more than a subscription to Xbox but again is time theft.

    submitted by /u/YoshiiR1_Gaming
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    /u/YoshiiR1_Gaming, Jul 24, 2023
    #1
  2. SwordofWhedon Win User

    Seriously rude unnamed support agent vs paying customer.

    you'll find the website that Cell only gift cards are clearing houses for stolen property. And they are not authorized reseller as the agent told you. Frequently people will get codes that don't work because they were purchased with stolen credit cards

    ever hear that it's too good to be true? There's a reason for the prices so they can get rid of them as quickly as possible

    if you had purchased it from an authorized reseller like Walmart, they still can't refund you gift cards that you purchased from a third-party that bought the codes from Microsoft to distribute the cards. They are responsible for distributing them properly and you would have to contact their support. This is exactly the same as if you bought a game on a disc, you're gonna go return it to Best Buy

    It is a direct violation of the Xbox terms of service to purchase keys from an unauthorized reseller. an authorized reseller is always going to be a major retailer.

    If you were found using codes purchased with stolen credit cards, this can result in account and hardware bans

    https://www.xbox.com/en-US/legal/community-standards#v


    [​IMG]
  3. EmilieLara Win User

    My (and others) "Xbox One 1 TB Tomb Raider Bundle" does not include "Tactical Survival Kit Content Pack" - most likely production error.

    Hey all!

    What you need to do is contact customer support for Xbox. They can escalate to get the code replaced as long as it's not damaged. You will need to be able to provide pictures of the proof of purchase, and front/back of the card.

    Honestly, if any agent tells you it can't be replaced, they are wrong. The last thing you want to do with support is get snippy or rude. If you feel as if you're not being helped, calmly ask for a supervisor and tell them that you know this can be escalated
    if you can provide those pictures as proof.

    Hope this helps!
  4. nippaz Win User

    Error 801540B7 when trying to download profile on xbox360 AND when trying to access family center PLUS unable to connect to xbox live through my profile

    unfortunately, nothing positive to add, though i wish i had something to add.

    my family account has been experiencing the same issue as you and have started this thread: http://forums.xbox.com/xbox_forums/xbox_support/f/12/t/206860.aspx

    the 4th agent i have chatted with finally offered me a suspension of my account so that time won't be lost and the suspension will be noted on the account as customer requested so i may lift the suspension any time i wanted. it also took the 4th agent to
    offer me a 1 month code while the other 3 were less helpful. the catch being, the one month code only applies to 1 account and not the family, when asked about the others, since we are losing time simultaneously, it appears each account holder needs to contact
    support agents

    so i guess the i can add something positive, being contact the agent and ask for a user requested suspension, that will save your family gold plan some time

    best of luck
  5. ngocphi Win User

    Just had a costumer support person hang up on me because I asked a question thanksđź‘Ť

    They only do that if you are being rude or not accepting an answer or they accident hir the wrong button which happens even to non support personnel I know cause I hung up on stores by accident

    you have to remember you have to treat others the same way you want to be treated

    This includes respecting the agent

    So the question is what is your issue

    If it's an enforcement question then no there is no answer from.support as it's not within their power to lift suspension nor do they have details
  6. reforc3 Win User

    Letting Xbox Support Agents Help With Suspensions And Bans

    Hello,

    In this forum there's no enforcement staff reviewing / answering questions related to bans or another disciplinary actions.

    If you want to try to review your case, that must be here:

    enforcement.xbox.com

    Any player that meets the following criteria may submit a case review:

    • Has an active enforcement action.
    • The enforcement's duration is greater than 24 hours in length.
    • The enforcement was issued in the last 12 months.

    Note Currently, Xbox Live device bans aren’t eligible for a case review.

    If your enforcement action meets the criteria, here’s how you submit a case review:

    1. Sign in to
      enforcement.xbox.com
      with the Microsoft account that received the enforcement action.

    Note If you have a child account that’s part of a Microsoft family, an adult in the family must sign in to their Microsoft account. Case review inquiries for a child’s account must be submitted by a signed-in adult.

    1. Select the orange box with the handshake icon.
    2. Find the active enforcement action you have a question about, and then select
      Apply in the green box.
    3. Select the check box that you’ve read and agree with the Terms of Use, and then select
      Agree.
    4. Answer the questions in a short questionnaire. These questions help gauge your understanding of the Code of Conduct, Community Standards for Xbox, and associated policies.
    5. After you’ve successfully completed the questionnaire, select the
      green arrow
      icon.
    6. Enter your questions about the enforcement action, and then select
      Submit
      .
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Suspensions and customer support agents not helping or being rude

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