suspension that may be unwarranted

Discus and support suspension that may be unwarranted in XBoX on Consoles to solve the problem; Good evening I am looking for information that no one seems to be able to provide. I am the parent on an account that is fully paid to date. We are... Discussion in 'XBoX on Consoles' started by yolo bro3, Mar 27, 2018.

  1. yolo bro3
    yolo bro3 Guest

    suspension that may be unwarranted


    Good evening

    I am looking for information that no one seems to be able to provide. I am the parent on an account that is fully paid to date. We are a player in good standing Bar is green and always has been I received a notice of a suspension of our account for
    our content. No human explanation at all just something that referred to code of conduct. I go on line and my kids gamer tag is changed to a smiley face. I can only assume someone complained about it though it has been the same for years. When I was
    trying to email support this evening I received another suspension for communications?. Neither of the suspensions are longer than hours so I cannot request a case review. I emailed support and they sent me here. I am afraid that once the suspensions
    expire at 11 PM tomorrow night I will just receive more. How do I find out if it's just a "sore Loser" who is causing me these issues? How do I find out why I received the first suspension? As a parent and sometimes game player I do not want these issue
    to continue

    Please advise

    Thank you

    Kathy

    :)
     
    yolo bro3, Mar 27, 2018
    #1
  2. JimboSlice1
    JimboSlice1 Guest
    Unwarranted Suspension

    Hello, my gamertag is "Its Jimbooo". I was suspended from Xbox Live communications today for one week and would appreciate if someone took time to hear my story. Yesterday, I was playing Modern Warfare 2 and came across two players "BOOSTING" each other.
    One of their gamertags was "yo Swipe". I proceeded to make it obvious to them that I knew that they were cheating. I wasn't targeting them or harassing them in any way, I just wanted them to know that I was onto their foul gameplay.

    After about two or three games of me trying to get in the way of their cheating, "yo Swipe" sent me a message saying "kys" which means kill yourself. I did tell them to shut up in not the nicest way, but it felt like self defense, I was not trying to instigate.
    I feel that I got banned because it was the two of them versus me and my report was not seen through. I feel as though since I was acting out of self defense, and my goal was to defend the integrity of the game, my ban should be lifted.

    Thank you for taking the time to listen.

    PLEASE get back to me regarding my ban at my main email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***
     
    JimboSlice1, Mar 27, 2018
    #2
  3. JimboSlice1
    JimboSlice1 Guest
    Unwarranted Suspension

    Thank you very much! I submitted my case review. I understand the notion to report cheaters right away, but I was giving them the benefit of the doubt with showing them that I knew they were cheating and hoping that they would stop but instead I fell victim
    to the circumstance. Hoping to regain communications features sooner than later.
     
    JimboSlice1, Mar 27, 2018
    #3
  4. PaternalMilk125 Win User

    Unwarranted suspension

    Btw I was 85 miles away from my xbox from the Friday to the Monday evening and these suspensions came through whilst i was away. Because they have given me absolutely no information other than its 2 screenshots that apparently violated the terms etc, i can not tell if they are from a period of time in the past or if they were apparently from over the weekend that i was away??? So i am sure you and ANYONE reading these posts can fully understand how frustrating this is! 😩
  5. PaternalMilk125 Win User

    Unwarranted suspension

    Thank you for your response. I am in no way surprised that its the way you say it is as that means there is no accountability for their incorrect actions! Microsoft all over! It is also 100% unacceptable and HAS to change! If i am responsible for this suspension then i will happily own and accept it……but i need proof. Not just some spotty pre-pubescent oink with clearly more power than he/she should have!

    Extremely frustrating and intolerable! Sony, get me a Playstation on standby
  6. Nathan Roberts (SN) Win User

    Unwarranted suspension

    Hey there, PaternalMilk125

    Welcome to the Microsoft Community.

    If your children are a part of your family group, it could be something they have done on their account. This chap realised this when they got suspended: Learning From A Lapse In Judgement - Microsoft Community

    Unfortunately, the Enforcement team don't read these forums, and there isn't any way to communicate with them to raise this. Xbox Support used to be able to view Enforcement actions, but they no longer can. Nor do they have ways to reach out to them - from what I have been told.

    It may be relevant, it may not.

    Nathan
  7. PaternalMilk125 Win User

    Unwarranted suspension

    Thank you Nathan.

    I will log in and see asap.

    As regards my sarcasm, I am past caring tbh. It seems to me that the whole ‘enforcement/no one has any means of contacting them’ is clearly designed that way so that no one can complain and force their hands to actually show any proof that their decision is correct/that they have all the facts. I understand and appreciate what you say but i am 53 years old and learnt what you state many years ago but this has my blood absolutely boiling! Even 4/5 days after it started. If they can not be polite enough to do the right thing and just show me the errors i made then how the hell can i make sure it doesn’t happen again. And again i hope they read this so that someone can actually think about it and realise this has to change.

    Rant over (for now anyway lol) and thank you again for your help and support. You has been a million times more helpful than they have 👍🏻
  8. PaternalMilk125 Win User

    Unwarranted suspension

    Hi bud. Thank you for the link. Having read it all (and its a lot lol) it appears his son was not in his family group (and neither are mine) yet his son caused the issue and he got the ban! Just shows how badly Microsofts system is in handling these situations.

    They said they have removed my “apparent” violating screenshots so i cant even find out if it was one of mine or one of my kids that seemingly took them!

    EXTREMELY annoying and totally unacceptable!!!

    They need to sort their muck out and sort it out now.
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