Suspension Still not over

Rae_D · May 16, 2021

So my account has a communication suspension on it for 24 hours, it was issued on Friday 5/14 and the message said it will end Saturday 5/15 at 2 am. It’s still active and won’t let me submit a case review since it’s only 24 hours. What should I do?

:)

XBF Aicha T

Hello There ! highly recommend checking the link below regarding this situation.

Xbox enforcement action FAQ | Xbox Support

You can also access the link below to submit a case review to get further information.

The link: How to submit a case review | Xbox Support

Rae_D

Thanks for the suggestion but I already did all of that on Saturday. Still have a suspension and since it’s 24 hours I can’t submit a case review.

Oraclea

Hi, I'd recommend trying the following three steps:

1. Check your enforcement status at https://enforcement.xbox.com/ to make sure that you have no additional enforcement actions on your account.

2. Try a power cycle of your console. For instructions on how to do a power cycle: https://support.xbox.com/xbox-one/console/power-cycle-console

3. Try removing and then re-adding your profile. Note that you'll need to make sure you know the email and password associated with your account to do this. For instructions: https://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

If none of those work, I'd try reaching out to the Official Xbox Support team at https://support.xbox.com/contact-us

Hope that helps!

Corban Langston

Update: Xbox games and party have been unsuspended but only after I removed and re added my Xbox account to the Xbox. The app won’t let me change my PFP still but at least I can game again. I’m not in a rush to change it but I would prefer for it to actually work since the account suspension has been lifted.

HeAdShOt4U89

any update on this??? i am having the same issue right now

Nope they just ignored me.

Suspension Still not over