Suspension for no reason

JacobbR · Jan 20, 2022

My son was suspended permanently on Sunday for no reason and we can’t get a hold of anyone, When you go to the support page and hit contact us the page keeps refreshing. yesterday my son logged on and his account went from being permanently suspended to just suspended so I’m hoping that there’s a glitch that they’re working through just frustrated he can’t play or even get ahold of anyone, even the enforcement Xbox there is no inquiries about it just a suspension. It does look like more people are experiencing the same issue. Under the call is it says they are experiencing heavy call volumes that should be a sign that they need to fix this issue!!

:)

onyxishere

Sorry to hear it. Unfortunately no one here can help with enforcement issues. If you logged in to enforcement.xbox.com and filed a case review with the PET and they upheld it there is nothing that can be done. I'm afraid that you'll need to wait out the
suspension before you can get back online.

Smwutches

For information about your suspension and to see about submitting a case review, you would need to go to http://enforcement.xbox.com

Mistress Sara

Hi there,

The enforcement team doesn't use these forums. You'll want to got to enforcement.Xbox.com and submit a case review to get more details provided the suspension is longer than 24 hours.

ITILIANM0NST0R

You have to sign into the xbox enforcement site , we will not have any information here . Sorry

ShaneHepburn

Thank you! I have disabilities as well so it seems to confusing. I don't see color correctly so probably screw it up. Tomorrow I will have to set up a whole new email and account. Have him talk even though he hardly does, to no one. If a suspension
happens they could easily just sent it to an email even facebook does that. I know he will have a horrible episodes but I will have to ban fortnite game all together. Xbox just too confusing with so many settings and area's. Now I have to now go sign into
another location. I think just be easier with another account and my son not to talk to anyone ever online. I think my family will stick to Nintendo switch it's easier. Thank you so much for helping. It is my fault as a parent, I gave up gaming after disability
and gaming just doesn't mix for those type games. After so many years I assumed it changed. I was wrong so in conclusion my own fault.

Hello Jinxy,

Am sorry your experiencing this I would advise you not stop gaming because of a suspension. there many ways we can support you keep your son safe am willing help you if you accept my help. but I will let you know I can't be involved with suspensions.

but as Ambassdour I want make the community happy by sharing the love and support .

thanks

Shane

Suspension for no reason