Suspension For Microsoft Rewards

I'm unable to sign into my Microsoft rewards. Whenever I sign in to Microsoft rewards it says that I'm suspended. I would like to know the reasoning of why I'm suspended. A screen pops up on the Microsoft rewards page and says "uh oh it appears your
Microsoft rewards account has been suspended. This probably because it didn't meet one of the requirements outlined in the Microsoft Services Agreement." Please let me know as soon as possible why my account is suspended.

Whenever I do go back into Microsoft rewards, and then click reasoning of suspension there is an error that pops up. The error states "It’s not you, it’s us. Something unexpected went wrong on our end. We’ll resume service as soon as possible – check
back soon to keep enjoying Microsoft Rewards. For help, please contact Customer Support." I would like to know why it's not telling me the reason for my suspension. please contact me at *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. I also have a previous case number "1497111203". Please help
I have send so many emails and filled out so many forms and no one has replied back. Can someone help me

:)