Suspended on Game pass ultimate

My xbox game pass ultimate is suspended and im trying to re pay it with a gift card but it doesnt have that option

​Hi there,

please double check
http://account.microsoft.com/services to see if the subscription is showing there. If the subscription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
   
2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
   
   http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
3. Redownload your profile

​ If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results

Hi Wpak,

I have the same issue.

Remove and re-download my profile will delete my games currently installed?

Hi there!

If you login to your account at : account.microsoft.com. You should be able to see what went wrong with your subscription, and renew or add new payment to your account, if the payment
is the issue.

Hope you work it out

Did you add Game Pass Ultimate to Game Pass Ultimate or did you add Gold or standard Game Pass to Game Pass Ultimate?