Suspended from Online Multiplayer Games for "Harassment"

I was suspended on the 10th October for 'Harassment' when I already have an existing mute. How do I harass someone during a mute? That doesn't make any sense at all. Can you please review the most recent suspension and consider lifting it? I was sent here
by customer support and I don't believe I should have this suspension. Here it is:

[table][tr][td]Harassment Abuse and Threats [/td][td]10/10/2017, 17:58:24 [/td][td]Apply for Review[/td][/tr][tr][td]Enforcement Detail :- This account engaged in harassment, abuse, or threats towards other players. This activity may include written or verbal abuse, griefing or trolling, threats, extortion, network manipulation, dissemination of another person's personal information, or other attempts to harass or coerce other players on Xbox Live. For more information, visit: Xbox Enforcement | Stay Safe. Temporary suspension impact: On Xbox 360, this account cannot sign in to Xbox Live for the duration of the suspension. On Xbox One and Xbox on Windows, this account cannot play online multiplayer, use communications features, broadcast gameplay, or share content for the duration of the suspension. Permanent suspension impact: This account can no longer sign in to Xbox Live from any device. This enforcement affects the account's Xbox Live privileges until 24/10/2017, 21:58:24.[/td][/tr][/table]

:)

 

Request additional info on my current communications suspension

My account has been communication banned multiple time but this time they tacked on a harassment charge that suspended my multiplayer privileges and my communications. The email I got, on September 7th, that told me what I did wrong said the
harassment suspension restricted multiplayer for 7 days and communication for 30. However, as I was confused about the harassment charge I applied for a appeal and was told that my communications were suspended for 100 days. Now I don't know which one is the
truth as I was banned from multiplayer for more than a week. I would just like to request some additional info on the terms of the suspension.

 

I served my suspension time but can't message

I have been suspended for harassment unjustly I served my suspension time but still can't talk to friends online why is this

 

Hi there,

This page will explain how a user can be issued a suspension while serving one.

https://enforcement.xbox.com/en-US/home/whatshappening/news

I'm sorry customer support sent you here as only an Enforcement Team member can respond to enforcement actions and they do not use the forums.

If you haven't done so yet, you can submit a case review on the suspension, otherwise you will have to wait it out.