Suspended for "Harassment" after Suspended from Communication????

The enforcement team does not use the forums. If you already submitted a case review and they upheld their decision, there is nothing else you can do. Investigations do take time so both suspensions could be for actions that took place weeks ago.

You'll have to sign in from a different Microsoft account and pick an option in support that will allow you to request a call. They initially told me they couldn't tell why I was suspended then after a few hours they said I was permanently suspended for harassing other players through written or verbal communications on Xbox Live. I don't have a problem with punishment but being permanently suspended after only receiving communication bans is wild. I could've learned my lesson with a 1 or 2 week suspension from Xbox live easy.

Yeah but surely getting suspended 2 times for the same incident is just added punishment. He even messaged me saying he's going to get me banned again from the same thing after he waited till I was not suspended any more, I've reported for harassment yet
nothing has been done to rectify this.

It feels as if I'm getting punished for being harassed. I sent 2 different messages in the same incident that contained swearing, he reported the one message then waited till I was not suspended to get me suspended again, How is the enforcement team not
recognising it's from the same incident and he's blatantly harassing me with the 4 messages in a row he has said, trying to provoke me??

Microsoft reviews each report that is submitted regarding communications harassment. They look at the messages sent and can review in-game chat (they do have access to everything that crosses their servers). If your account was suspended, it was because
of inappropriate content coming FROM it, not directed at it.

While this may be hindsight, it is advised that each user on Xbox One have their own Microsoft account. This prevents the situation that you described (YOUR account being suspended for something someone else did).

As to the texts your account has received, the enforcement system only works when we take part in it. You absolutely should report such harassment, otherwise, as you noted, they won't be suspended. Why weren't they suspended? Nobody reported it.

You wouldn't be suspended unless you've retaliated. You won't be harassed, say nothing back, report them and then get suspended.