Suspended for following xbox supports advice.

Hi Xbox you have suspended me for following your advice i purchased a game from the marketplace that for some reason charged my bank three times so i contacted Microsoft on the live chat and i was told to contact my bank as they can only see one charge so
i did i contacted my bank they reversed the payments and i carried on but recently the bank must have concluded the investigation and i received the refund from Microsoft themselves, so i received my suspension due to marketplace theft... well ok i guess it
was a charge back but when i open a case and prove to them that i was only acting on the instructions of the support staff the suspension will be lifted and i can carry on as normal, well that didn't happen they upheld the decision to suspend me i have the
log number for the chat i had with Microsoft telling me to contact my bank i have tried for hours to talk to someone who can help but they all tell me to contact the enforcement team however the enforcement team don't have a phone number or an email address
so how can i discuss my case further with anybody?

Original message sent to the enforcement team.

Hello, I have been suspended for marketplace theft. I believe this was

caused by doing a chargeback on my account with my bank. I spoke with

your support team on 11/1/17 (case number 1402954902). They told me to

do the chargeback. I spoke with another agent on 2/1/18 (case number

1413955103) who confirmed this and helped me submit this review. I feel

this action was caused by being mislead by your support team and hope

that this can be overturned please.

Case Review Status after them reading this and investigating: Decision Upheld

service request number: 1414052180. (recent complaint to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***)

Hi Daniel,

A Microsoft employee notified us of the issue you are having. An escalated support request has been logged.

One of our senior engineers located at Microsoft Corporate offices will be in contact with you. Please expect a call within 24 hours during week days. If we don't have your preferred phone number, we will reach out by email to set up a good time to call.

If you don't hear from us within 48 hours, please email L:
*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** with this service request number: 1414052180.

If your issue is immediate, you can call
standard support directly.

Respectfully,

Customer Service & Support

Microsoft Corporation

Still waiting for them to call me back they are over the 24hours i have been told i can ask for them to start an escalation again which will start the process again, thanks Microsoft as helpful as ever.

How you can call what you offer support with such a disjointed team is beyond me i would appreciate this matter dealt with asap to avoid more embarrassment on your part.

:)

 

Preview Member unable to access Preview forums

apologies, was following advice from Xbox support

 

MAIN GAMERTAG LOST/ STUPID SECURITY!! PLEASE HELP!!

Hi Kush. I would suggest following Oakley Alan's advice above, and give phone support a call.

 

Sorry but enforcement team does not follow these forums. Here are instructions on how to file a case review with the enforcement team at this link Xbox Enforcement | How Do I

Provide them with the information about what happened and they will review the case again.

 

I did a case review, i provided proof that i acted on information given by Microsoft support which got me suspended they chose to uphold my suspension so how do you then talk to the enforcement team ?