Suspended because someone hacked my account??

I was Hacked it took me 2 weeks to prove that someone was using my account they spent $160 i managed to get my money back thank god . But then after 1 week the account was banned and i just get the run around. Go Microsoft good customer support.

i was wrongfully banned because someone hacked my account and i cant use any social communications.

Hello Nathan,

If they changed all security information, you will have to contact support. They will have to investigate to see what is going on. Not sure about the permanent ban, but if they can help recover then you can do a case review explain what happened it may get
overturned.

When you go to Contact Us to get it to request a chat follow these steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select chat with Xbox support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Xbox Forum Team

Hello

You can make the desired changes to your account by following the link that I leave below, there you can find several options related to the changes you want to make:

https://support.xbox.com/en-US/browse/my-account/manage-account

Also in this link:

https://support.xbox.com/en-US/my-account/microsoft-account/change-email-sign-in-for-microsoft-account

I hope our suggestion will help you. Lets us know!

Already had case reviewed by escalation team here is email response i have changed names for privacy reasons

Good day, understand that a situation like this one can be difficult, and I appreciate your patience while I performed an investigation of your account. I am contacting you today to provide the results of my investigation.



Account security is a top priority at Microsoft and we have a team dedicated to investigating and validating fraudulent activity. The account and billing activity associated with your Microsoft Account was thoroughly reviewed by our fraud team and I can confirm
there was unauthorized access to your account. Unfortunately, during the investigation process, we found that your security information has been changed.



Unfortunately, when security features are updated on an account, we are unable to assist with an account recovery as these types of updates and/or removal are completely out of control of customer service. We are unable to make any changes to the security information
on the account due to security protocols set up and the acceptance of the Microsoft Services agreement when the account was created.



The only option we have is to permanently suspend this account to prevent any further use. At this time, I have successfully suspended this account and this will remain on indefinitely.

Someone,

Microsoft Account's and Billing.