Suspended account since 27/10/17

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So here a transcript from my chat with EA, basically 2 hours of my life I won't get back and still no closer to allowing by son to play Fifa on his new PC with Gamepass Ultimate, what a joke!":

Manish (18/10/2021, 16:09:07): Thank you for contacting EA HELP, my name is Manish, may I start with your first name please?

(18/10/2021, 16:09:17): Hi my name is XXX

Manish (18/10/2021, 16:09:40): Nice to meet you, XXX. How are you doing today?

(18/10/2021, 16:10:24): I'm frustrated that I can't get EA play working for my son on his PC with Gamepass Ultimate for PC. Otherwise I'm good thanks

(18/10/2021, 16:11:40): I'm getting the error ""Account Ineligible. We're sorry, but your EA account or you xbox live account is not eligible. Click the button below to logout your Microsoft account""

(18/10/2021, 16:12:01): Microsoft are saying "The ineligible message means your gamertag is already linked to another EA account or that the account is a child account and cannot access EA products no matter the rating."

(18/10/2021, 16:12:52): His Xbox gamer tag is XXX

(18/10/2021, 16:13:06): is this linked to another EA accounts?

Manish (18/10/2021, 16:13:37): I am sorry you are facing issue with your EA account. I will try my best to help you on this. Please allow me some time to check this gamer tag.

(18/10/2021, 16:14:11): His EA account which I'm trying to link to is an adult one using my details and a different email address to his own.

(18/10/2021, 16:14:36): He has his PlayStation linked to this EA account as well and EA Play on his PS4 which works fine

Manish (18/10/2021, 16:15:20): Thank you for all the details. Please allow me some time to check this for you.

(18/10/2021, 16:15:31): np

(18/10/2021, 16:18:09): While you're checking, I've also tried to update the email associated with the EA account to match his own in case that was part of the problem, but when I request to change it, I never receive the verification code to complete the change, so it doesn't work!

Mohit (18/10/2021, 16:20:05): Thank you for contacting EA HELP, my name is Mohit, may I start with your first name please?

Mohit (18/10/2021, 16:20:20): Hey there! Nice to meet you. Hope you are doing good today.

Mohit (18/10/2021, 16:20:24): May I Know how may I help you today?

(18/10/2021, 16:20:26): What happened to the other guy?

(18/10/2021, 16:20:58): Can you see the message above?

(18/10/2021, 16:21:13): I was waiting for someone to come back to me...?

(18/10/2021, 16:21:43): Hi my name is XXX

(18/10/2021, 16:22:03): I'm frustrated that I can't get EA play working for my son on his PC with Gamepass Ultimate for PC. Otherwise I'm good thanks

4:10 PM

I'm getting the error ""Account Ineligible. We're sorry, but your EA account or you xbox live account is not eligible. Click the button below to logout your Microsoft account""

4:11 PM

Microsoft are saying "The ineligible message means your gamertag is already linked to another EA account or that the account is a child account and cannot access EA products no matter the rating."

His Xbox gamer tag is XXX

4:12 PM

is this linked to another EA accounts?

I am sorry you are facing issue with your EA account. I will try my best to help you on this. Please allow me some time to check this gamer tag.

Manish

His EA account which I'm trying to link to is an adult one using my details and a different email address to his own.

4:14 PM

He has his PlayStation linked to this EA account as well and EA Play on his PS4 which works fine

Thank you for all the details. Please allow me some time to check this for you.

Manish

4:15 PM

np

4:15 PM

While you're checking, I've also tried to update the email associated with the EA account to match his own in case that was part of the problem, but when I request to change it, I never receive the verification code to complete the change, so it doesn't work!

Mohit (18/10/2021, 16:22:06): Sure! Please allow me a moment.

Mohit (18/10/2021, 16:25:16): Please stay connected.

(18/10/2021, 16:25:52): I will

Mohit (18/10/2021, 16:28:26): Thanks, For being online.

Mohit (18/10/2021, 16:28:33): I have sent a verification email, please check if you have received an email with the subject line Please verify ownership of your Origin Account in your Inbox or SPAM inbox.

(18/10/2021, 16:29:18): yes I have 2 emails

Mohit (18/10/2021, 16:29:50): Please share that code with me.

(18/10/2021, 16:30:07): XXXXXX

(18/10/2021, 16:30:12): that was the last one

Mohit (18/10/2021, 16:31:04): Thanks!

Mohit (18/10/2021, 16:32:22): I would like to tell you that the EA Account which is linked with XXXX this gamertag is a child account. So, you will not be able to update email on that account.

(18/10/2021, 16:33:12): So what do I need to do, so that he can play Fifa etc on his PC with his account?

(18/10/2021, 16:33:56): Can you link the Gamer ID "XXXX" to the EA Account I just gave you the one time code to?

(18/10/2021, 16:36:21): that is the EA Account he has his PlayStation linked to

Mohit (18/10/2021, 16:37:12): please allow me a moment.

Mohit (18/10/2021, 16:44:05): OI would like to tell you that, there is some restrictions in child account for more information, please go through below article for the information:-

https://help.ea.com/in/help/account/online-access-for-child-accounts/

(18/10/2021, 16:44:54): The EA account he is using is not a child account. I set it up as an adult to try and prevent all these issues.

Mohit (18/10/2021, 16:46:32): I checked account details and see that the EA Account which is linked with XXXX this gamertag is a child account.

(18/10/2021, 16:47:22): So there is an EA Account linked with XXXX which is a child EA Account?

Mohit (18/10/2021, 16:48:03): Yes!

(18/10/2021, 16:48:38): can you unlink it and link it to my XXXX EA Account?

Mohit (18/10/2021, 16:51:27): I would like to tell you, that I can unlink it for you but we don't have option to link to another EA Account but no worries I will provide you all the information, so, you will be able to link you platform from your end. Will that be good.

(18/10/2021, 16:51:59): It will as long as I have the access I need to do that.

(18/10/2021, 16:53:02): I have no idea what EA Account is linked to the Gamer ID XXXX ?

(18/10/2021, 16:53:46): I remember he struggled to get an EA account for his PS4 hence I set up the XXXX one as an adult for him to use.

(18/10/2021, 16:54:47): I have access to his email assuming a reset link can be set to that and it's the correct address?

Mohit (18/10/2021, 17:00:07): Alright! A Reset Password email has been sent. Please reset the password.

(18/10/2021, 17:00:59): I've received a password reset for the XXXX account?

(18/10/2021, 17:01:20): Why do I need to change that?

Mohit (18/10/2021, 17:01:30): Alright!

(18/10/2021, 17:01:31): I know that password and can get into that account

Mohit (18/10/2021, 17:01:39): Alright!

(18/10/2021, 17:01:47): that is the one I would like the Gamer ID XXXX linked to

(18/10/2021, 17:02:34): I'm guessing he's linked his Gamer ID to another EA Account and with his email?

Mohit (18/10/2021, 17:03:25): I checked and see that XXXX this gamertag is linked with child account.

(18/10/2021, 17:03:32): I'm not not sure how or why as he's never had an Xbox and this is his first PC, but he may have used my PC?

(18/10/2021, 17:04:15): XXXX is linked with an EA child account or a Microsoft child account?

(18/10/2021, 17:05:55): I'm hoping that linking the gamer ID XXXX to an adult EA Account will resolve the issue?

(18/10/2021, 17:06:57): If you're telling me that XXXX is linked to a child EA Account, I need to get that unlinked and then linked to the adult EA Account I set up for him.

Mohit (18/10/2021, 17:07:04): I would like to tell you that if you wish than I can try to unlink XXXX this gamertag. Thank you can link it with another EA Account.

(18/10/2021, 17:10:45): if you can unlink XXXX and then link it to the XXXX EA Account, that is what I'm hoping will solve the problem...

Mohit (18/10/2021, 17:11:59): From my end I can unlink your Xbox but I am unable to link with another EA Account.

Mohit (18/10/2021, 17:12:22): I can help with the steps to link with another account.

(18/10/2021, 17:12:35): OK, lets try that.

(18/10/2021, 17:12:48): What EA Account is XXXX linked to at present?

Mohit (18/10/2021, 17:13:27): In that EA account only parental email is linked and that is:- XXXX

(18/10/2021, 17:14:36): OK, so that is the email I set up for and used for his EA account

(18/10/2021, 17:15:33): but you're saying that his Gamer ID is linked to a child account within that email?

Mohit (18/10/2021, 17:16:50): Yes! That is a child account. There is no primary email linked with that EA Account. XXXX this is a parental account.

(18/10/2021, 17:18:07): I can log into XXXX and only see one adult under family?

Mohit (18/10/2021, 17:19:00): Alright! So, do tell me if I shall proceed with unlink?

(18/10/2021, 17:20:29): Yes please unlink the Gamer ID XXXX to whatever it's tied to, as he's not used that before.

(18/10/2021, 17:21:22): I then need to make sure "XXXX " is linked to the EA Account "XXXX "

Mohit (18/10/2021, 17:21:26): When we unlink a platform account from your account, you will be able to link that platform account to another EA Account, but your in-game progress will not transfer over. That means you’ll lose access to all entitlements, games, memberships or subscriptions, and in-game purchases that are associated with that platform account. You will also permanently lose all game progress. If we unlink a platform account you use to play FIFA, and that platform account is still set as active in the Web or Companion App, you will lose access to those apps entirely on your account. If we unlink a platform account you use to play Apex Legends, you may have issues with Battle Pass leveling, item unlocks, and other errors.



Once you unlink a platform account from your EA Account and link it to another, you won’t be able to unlink it again for six months. You also will not be able to link it to an EA Account that has already had the same type of account linked to it before, even if there isn’t one currently linked. That means if you’ve had an Xbox account linked to your EA Account in the past, you can’t link a different Xbox account to it in the future.



Can you confirm that you would still like to have the platform account unlinked from your EA Account?

Mohit (18/10/2021, 17:21:36): Please read the disclaimer carefully.

(18/10/2021, 17:23:34): Just to be clear... This just the PC/Xbox platform that will be unlinked?

Mohit (18/10/2021, 17:25:13): Yes! This is Xbox.

(18/10/2021, 17:26:21): OK, as long as his PS4 link in not effected that is good. He's never played on an xbox or pc using an EA account, so won't have anything to lose.

Mohit (18/10/2021, 17:27:38): Alright! So, I shall proceed with this. Right?

(18/10/2021, 17:27:47): yes please

Mohit (18/10/2021, 17:30:12): I would like to tell you that Xbox is delinked and to link it with another EA Account please follow the steps provided in the below link:-

https://help.ea.com/help/account/link-your-console-accounts/

Mohit (18/10/2021, 17:30:22): Is there anything else I may assist you with today?

(18/10/2021, 17:33:02): I'm still not clear how to link his gamer ID to the XXXX EA Account

Mohit (18/10/2021, 17:36:50): Please go through below steps to link:-

Open one of our games on your PlayStation®, Xbox, or Switch.

For Google Stadia, you can use the account linking page.

Some games ask you to log in at the start, while others prompt you to sign into EA servers when you try to access online modes.

Enter the email address and password for your primary EA Account when you’re asked to log in.

Once you’ve signed in, your accounts will be linked.

Mohit (18/10/2021, 17:36:54): Is there anything else I may assist you with today?

(18/10/2021, 17:38:13): I don't have one of your games and I'm not on an Xbox, PlayStation or Switch

(18/10/2021, 17:38:29): I'm trying to install them from Gamepass on PC

Mohit (18/10/2021, 17:39:31): Alright! Please try these steps after installing. Please feel free to contact us back again if you face any issue.

Mohit (18/10/2021, 17:39:35): Do let me know, if you need any further assistance?

(18/10/2021, 17:40:07): We couldn't link your accounts

Your EA Account or your Xbox account is ineligible for linking.



For more info, visit help.ea.com.

(18/10/2021, 17:40:26): Tried to install

(18/10/2021, 17:40:57): The EA login popup came up, used my XXXX email and password and got the above

(18/10/2021, 17:41:29): back to square one!

Mohit (18/10/2021, 17:45:19): I would like to request you try again after sometime.

Mohit (18/10/2021, 17:45:35): Sometimes it takes time.

(18/10/2021, 17:46:27): I don't hold out much hope, but I will try that. Can I pick this back up without having to though it all again explaining everything?

MS doesn't have to prove anything to anyone. Section 17 of the Terms of Service. Anyway you need to post in the MY LIVE ACCOUNT WAS SUSPENDED forum.

Update on 4/10/17 - Added Xbos 4000 error code to the existing error of "CatalogSkuDataNotFound" since they both pertain to the same issue.

Your account will be unsuspended at about the same time that it was suspended in the first place. It has nothing to do with time zones. In example: If you were suspended at 10:22am for 24hrs then your account will be unsuspended at around 10:22am the next
day.