Suspected Xbox Live routing problem

Discus and support Suspected Xbox Live routing problem in XBoX on Consoles to solve the problem; Speedtest.net is giving me correct latency but apparently the build in network test is pinging a server outside Europe and so is my complete Xbox Live.... Discussion in 'XBoX on Consoles' started by Dave 130R, Dec 11, 2015.

  1. Dave 130R
    Dave 130R Guest

    Suspected Xbox Live routing problem


    Speedtest.net is giving me correct latency but apparently the build in network test is pinging a server outside Europe and so is my complete Xbox Live. Forza 6 and Project Cars online are a no go with a latency like this.

    Hopefully this video will explain enough, tested directly on fiber modem and this way bypassed the router.

    I did try to change Xbox location but without any effect, I suspect Xbox Live has a routing problem and this can't be fixed client side.

    Hopefully Microsoft is able to help me with this frustrating problem.

    [Mod removed video]

    :)
     
    Dave 130R, Dec 11, 2015
    #1
  2. VibroPlex
    VibroPlex Guest
    VibroPlex, Dec 11, 2015
    #2
  3. Dumb Ignant
    Dumb Ignant Guest
    Frequent xbox live disconnection

    Update: Error message.

    Your DNS server can't resolve xbox server names.

    There may be a problem with the routing tables used to find Xbox Live on the internet. This is usually a problem outside your home network. Inform your ISP.
     
    Dumb Ignant, Dec 11, 2015
    #3
  4. Suspected Xbox Live routing problem

    Have you tried playing them and they are bad or you think they will be because of those numbers ?
     
    RobertBuckalew, Dec 11, 2015
    #4
  5. Dave 130R
    Dave 130R Guest
    Of course Bimnog, I would never have checked out my ping if I didn't had any problems.
     
    Dave 130R, Dec 11, 2015
    #5
  6. The ping displayed on the network tab on the console is pinging the servers in Redmond, WA and doesn't affect gameplay. The thing that can affect gameplay is NAT type (ports), network speed, etc.. .

    Also please don't post your private IP (the video you linked)

    For further troubleshooting reasons could you enter the following information as accurately as possible ?

    What Country/State/Province do you live in?

    Modem brand & model number:

    Router brand & model number:

    How many Xbox 360 and Xbox One consoles are connected to this router?:

    Wired or Wireless (for each console):

    Things you have tried:

    Is UPnP Enabled? Yes/No/Unknown:

    Do you have a NAT error? If so, what is your NAT type?:

    Any Error Codes you encounter:

    Who is your ISP? (Internet Service Provider):
     
    FearedNightmare, Dec 12, 2015
    #6
  7. Dave 130R
    Dave 130R Guest
    Thanks for your reply FearedNightmare, my ping is a dynamic one so im not to worried to make that public as it changes daily.

    The ping is an issue with gameplay and i can remember it was always low doing a "Detailed Network Statistics" test.

    Also people on my friendslist in The Netherlands dont have a high ping so why is mine pinging outside of Europe.



    What Country/State/Province do you live in? The Netherlands

    Modem brand & model number: Asus RT-N66U (Not the issue as i also tested it directly one the modem)



    Router brand & model number: Genexis fibre modem (Type unkown)



    How many Xbox 360 and Xbox One consoles are connected to this router?:
    1 Xbox One and 1 Xbox 360



    Wired or Wireless (for each console) Both wired


    Things you have tried:

    - As told before, i bypassed my router



    -Tried DMZ on my router and my Xbox on a static IP



    -Tried putting my phone as a hotspot with a good 4G connection



    -Did the same network test on my 360 with the same high ping result



    -Changed Xbox location settings towards USA, Ireland, Belgium and ofcourse the Netherlands



    Is UPnP Enabled? Yes/No/Unknown: Yes

    Do you have a NAT error? If so, what is your NAT type?: No - Open



    Any Error Codes you encounter: None



    Who is your ISP? (Internet Service Provider): Caiway





    As you see this is a nasty one, any help would be awesome Microsoft.

     
    Dave 130R, Dec 13, 2015
    #7
  8. taidara
    taidara Guest

    Suspected Xbox Live routing problem

    What is your console's ping? According to 'Detailed Network Statistics'. Is it the same result, whether you ping in the morning, or in the evening?
     
    taidara, Dec 14, 2015
    #8
  9. Dave 130R
    Dave 130R Guest
    Speedtest.net beta with the build in internet browser gives me a latency of 5ms, the "Detailed Network Statistics" test gives me a ping of 154ms to 159ms.
     
    Dave 130R, Dec 14, 2015
    #9
  10. taidara
    taidara Guest
    Since there's no way to tell your delay in Forza 6, how do you know?

    To actually know your delay, you would have to find the specific server that provides you with this service, and I don't think that would be the same server that provides you with the outcome of your console's basic IP connectivity test (ping).
     
    taidara, Oct 31, 2018
    #10
  11. Dave 130R Win User

    Suspected Xbox Live routing problem

    Thanks for your reply FearedNightmare, my ping is a dynamic one so im not to worried to make that public as it changes daily.

    The ping is an issue with gameplay and i can remember it was always low doing a "Detailed Network Statistics" test.

    Also people on my friendslist in The Netherlands dont have a high ping so why is mine pinging outside of Europe.



    What Country/State/Province do you live in? The Netherlands

    Modem brand & model number: Asus RT-N66U (Not the issue as i also tested it directly one the modem)



    Router brand & model number: Genexis fibre modem (Type unkown)



    How many Xbox 360 and Xbox One consoles are connected to this router?:
    1 Xbox One and 1 Xbox 360



    Wired or Wireless (for each console) Both wired


    Things you have tried:

    - As told before, i bypassed my router



    -Tried DMZ on my router and my Xbox on a static IP



    -Tried putting my phone as a hotspot with a good 4G connection



    -Did the same network test on my 360 with the same high ping result



    -Changed Xbox location settings towards USA, Ireland, Belgium and ofcourse the Netherlands



    Is UPnP Enabled? Yes/No/Unknown: Yes

    Do you have a NAT error? If so, what is your NAT type?: No - Open



    Any Error Codes you encounter: None



    Who is your ISP? (Internet Service Provider): Caiway





    As you see this is a nasty one, any help would be awesome Microsoft.

  12. FearedNightmare Win User

    Suspected Xbox Live routing problem

    The ping displayed on the network tab on the console is pinging the servers in Redmond, WA and doesn't affect gameplay. The thing that can affect gameplay is NAT type (ports), network speed, etc.. .

    Also please don't post your private IP (the video you linked)

    For further troubleshooting reasons could you enter the following information as accurately as possible ?

    What Country/State/Province do you live in?

    Modem brand & model number:

    Router brand & model number:

    How many Xbox 360 and Xbox One consoles are connected to this router?:

    Wired or Wireless (for each console):

    Things you have tried:

    Is UPnP Enabled? Yes/No/Unknown:

    Do you have a NAT error? If so, what is your NAT type?:

    Any Error Codes you encounter:

    Who is your ISP? (Internet Service Provider):
  13. Dave 130R Win User

    Suspected Xbox Live routing problem

    Of course Bimnog, I would never have checked out my ping if I didn't had any problems.
  14. taidara Win User

    Suspected Xbox Live routing problem

    Since there's no way to tell your delay in Forza 6, how do you know?

    To actually know your delay, you would have to find the specific server that provides you with this service, and I don't think that would be the same server that provides you with the outcome of your console's basic IP connectivity test (ping).
  15. Dave 130R Win User

    Suspected Xbox Live routing problem

    Speedtest.net beta with the build in internet browser gives me a latency of 5ms, the "Detailed Network Statistics" test gives me a ping of 154ms to 159ms.
Thema:

Suspected Xbox Live routing problem

Loading...
  1. Suspected Xbox Live routing problem - Similar Threads - Suspected Live routing

  2. Ongoing Xbox Cloud Gaming Input Lag – Routing/Peering Suspected

    in XBoX on Consoles
    Ongoing Xbox Cloud Gaming Input Lag – Routing/Peering Suspected: HI! I'm experiencing severe and persistent input lag when using Xbox Cloud Gaming, to the point where games become unplayable. It's like I'm swimming through syrup. I’ve spent considerable time...
  3. I suspect someone hacked into my Minecraft Account, how do I remove them?

    in XBoX Games and Apps
    I suspect someone hacked into my Minecraft Account, how do I remove them?: In 2017, I purchased the PC version of Minecraft from Mojang, used my email address to log in and setup an ID . When I migrated from Mojang to Microsoft Platform a while back, I played for a...
  4. "Too Many Requests" Login Error – Suspected IP Restriction Issue

    in XBoX Accessibility
    "Too Many Requests" Login Error – Suspected IP Restriction Issue: Hello Microsoft Support, I'm encountering a recurring issue when attempting to log into my Microsoft account. Each time I try to sign in, I receive an error message stating that there have been...
  5. Why cant I Install Games anymore? (suspect is E; Drive?)

    in XBoX on Windows
    Why cant I Install Games anymore? (suspect is E; Drive?): *EDIT*** The issue might be caused by the other SSD. So Normally I use my E: Drive as the location for my game installs, but for some reason Xbox/Microsoft will not install anymore games onto it....
  6. Unknown suspects downloading content

    in XBoX Games and Apps
    Unknown suspects downloading content: I’ve recently got a new thing in my Xbox series s manage queue section, it doesn’t have a name nor does it have an icon, it won’t install everytime I press the install button it’s says...
  7. I got an error saying my microsoft account doesn't exist. I suspect it was hacked as I...

    in XBoX Accessibility
    I got an error saying my microsoft account doesn't exist. I suspect it was hacked as I...: I got an error saying my microsoft account doesn't exist. I suspect it was hacked as I never deleted or changed the alias. I have re-created my account but I can not log in Minecraft as it says my...
  8. Why is my account a child account even though i have never given any reason to suspect so?

    in XBoX Accessibility
    Why is my account a child account even though i have never given any reason to suspect so?: I discovered this when I migrated my Mojang account and suddenly I was unable to play multiplayer. To this day I have no way to access my account, because I just get redirected to xbox support. I...
  9. Game Pass Games not playable. Suspect similar issue to Game Pass "Not Purchased" when I...

    in XboX Insiders
    Game Pass Games not playable. Suspect similar issue to Game Pass "Not Purchased" when I...: [IMG] submitted by /u/mwassem33 [link] [comments]
  10. Dashboard corrupted and not updating - Suspect live profile corrupted

    in XBoX on Consoles
    Dashboard corrupted and not updating - Suspect live profile corrupted: Hi, I have a problem for several weeks. When i login with my live profile, the dashboard does not load correctly, ie no promotions, no current news, the games part only shows static buttons, etc....