Suscripción vencida [Translation - Expired Subscription]

Hello AppearingAtom85!

Thanks for reaching out to Xbox forums support.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to assist you with making that purchase with Microsoft currency from your gift card.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. Let us know!

Felix

Xbox forums support

subscription auto renew may be not enable

Los pagos vencidos solo se pueden pagar con tarjeta de crédito o débito. No puede usar tarjetas de regalo para pagar un servicio de suscripción. Una vez que haya pagado el pago vencido, vaya a: https://account.microsoft.com/services
y desactive la renovación automática. A continuación, puede utilizar tarjetas de regalo.

[Translate by Mod]

Overdue payments can only be paid by credit or debit card. You cannot use gift cards to pay for a subscription service. Once you have paid the past due payment, go to:
https://account.microsoft.com/services and turn off auto-renewal. You can then use gift cards.

Hi there River,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with completing a purchase for
a subscription on your account.

For any billing or subscription issues, I would recommend to
contact Customer Supportfor
further assistance.

Try this:

• Log into Support.Xbox.com
  
• Scroll down, Click on Contact Us
  
• A new window will pop up
  
• Type in contact Support - you will receive different options, such as:
  
  • Message with an Xbox Gamer
    
  • Call me back
    
  • Ask the Community
    

Hope this helps.

como ya te explico el usuario njal solo puedes pagar lo vencido con tarjeta de credito

suerte y saludos

[Translate]

as I explain the njal user you can only pay the overdue with credit card

luck and greetings