Suscripcion vencida[Expired subscription]

Hello NicoleHinojosa,

Thank you for your post. I understand you are attempting to pay a past due balance for a subscription on your account with account credit. In order to pay off the balance you must use a credit/debit card and

Update your Payment Information. You can also try using the
Contact Us portal to speak to an agent.

I hope this helps.

Use the following steps to add or change the payment option associated with your Xbox Live membership.

1. Go to
   My Account at Xbox.com.
2. Sign in using your Microsoft account (email and password) if prompted.
   Note If you don't know your Microsoft account or password, please see
   
   Manage your Microsoft account.
   
3. In the upper right side of the page, click on your gamertag or avatar, and then click on
   Subscriptions. You will be directed to account.microsoft.com to change your payment option for Xbox Live.
4. To add another payment option click Manage under your Xbox Live subscription listing, and then click
   Change how you pay.
5. Choose an existing payment option from the list, or click on Add a new way to pay and follow the on-screen instructions.

Hey River thanks for taking the time to bring this issue to us!

We suggest
Requesting a Callback from one of our Xbox Billing Specialists since we would have to look into the account (billing side) so we can get you back up and gaming. Give it a shot and let us know how it goes!

Hello!

Thank you for bringing this situation to our attention here on the forums. I understand you have your region changed and it has affected your Xbox Live Gold Subscription. I recommend taking a look at

How to update your Microsoft account if you’re moving to a new country or region. Also I suggest you take a look at
Contacting Xbox Customer Support to see if a representative could further assist you with this issue.

Hola

Para poder desvincular la tarjeta de la cuenta debes verificar primero no tener suscripciones vencidas, es decir, no haber desactivado la renovación automática a tiempo, de ser así, no será posible retirarla ya que hay un saldo vencido por un plazo que da
Xbox de 3 a 5 días después de haber caducado la suscripción. Solo es recordatorio

Saludos

[translation-Hello

In order to unlink the card from the account, you must first verify that you do not have expired subscriptions, i.e. you have not turned off auto-renewal on time, if so, it will not be possible to withdraw it as there is a balance due for an Xbox period of
3 to 5 days after the subscription has expired. It's just a reminder

Best regards]