Suscripción vencida [Edit - Translation] - Expired subscription

��SebastianMCYT����. · Feb 12, 2019

Hola buenos días, yo he comprado Xbox Game Pass el mes anterior y sabiendo que al siguiente mes no lo podría pagar iba a desactivar la renovación automática pero me olvidé, y ahora me dice que la suscripción ha vencido y no la puedo cancelar ni nada, ¿Qué
puedo hacer? No tengo más dinero para pagarla.

[Edit - Translation] - Hello good morning, I bought Xbox Game Pass the previous month and knowing that the next month I could not pay it was going to deactivate the automatic renewal but I forgot, and now it tells me that the subscription has
expired and I can not cancel it or anything, What I can do?
I do not have more money to pay for it.

:)

XBF Erick C

Hey there!

We will be locking this thread due to inactivity

If you are still having issues with your subscription go ahead and follow the link provided above to request an Xbox digital product or subscription refund.

If you have further questions for us go ahead and start a new thread so that we may continue to assist you.

Happy Gaming!

XBF Chris J

Hello Sebastian,

If your region allows it, you can use this link to request a refund :
Request an Xbox digital product or subscription refund

Otherwise, you can
contact support here to speak to a live agent about your transactions and subscriptions.

Hope this helps!

XBF Felixx P

Hello AppearingAtom85!

Thanks for reaching out to Xbox forums support.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to assist you with making that purchase with Microsoft currency from your gift card.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more. Let us know!

Felix

Xbox forums support

SuprX BR

subscription auto renew may be not enable

Njal the Blue

Los pagos vencidos solo se pueden pagar con tarjeta de crédito o débito. No puede usar tarjetas de regalo para pagar un servicio de suscripción. Una vez que haya pagado el pago vencido, vaya a: https://account.microsoft.com/services
y desactive la renovación automática. A continuación, puede utilizar tarjetas de regalo.

[Translate by Mod]

Overdue payments can only be paid by credit or debit card. You cannot use gift cards to pay for a subscription service. Once you have paid the past due payment, go to:
https://account.microsoft.com/services and turn off auto-renewal. You can then use gift cards.

Suscripción vencida [Edit - Translation] - Expired subscription