suscripción Gamepass [Translate] Gamepass subscription

FukoHTT · Aug 2, 2019

Hola. Tengo el problema que desde hace varios días pagué mi suscripción Gamepass para PC por el método de pago Paypal.

Mi cuenta dice que si tengo la suscripción, el pago se vio reflejado en Paypal y en mi tarjeta de débito.

Pero ni en la página oficial de xbox, ni en la app de xbox, ni en la play store tengo suscripción y me marca que para poder descargar juegos, debo pagar el gamepass (que ya pagué.).

¿Alguien sabe como resolverlo?

[Translate by Mod]

Hello. I have the problem that for several days I paid my subscription Gamepass for PC for the Paypal payment method.

My account says that if I have the subscription, the payment was reflected in Paypal and on my debit card.

But neither on the official xbox page, nor in the xbox app, nor in the play store I have a subscription and i mark that in order to download games, I must pay the gamepass (which I already paid.).

Does anyone know how to solve it?

:)

XBF Felixx P

Hey there
FukoHTT!

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

Thank you again and have a great day!

Happy gaming!

Felix

Xbox forums support

FukoHTT

Ya revisé, tuviste razón. La suscripción no se ve reflejada en mi app de Game Pass PC (Beta), pero si en la tienda Microsoft Store y solamente en ciertos juegos, no en todos.

Yo me confundí porque la app de xbox no refleja mi suscripción y en la de MS no "separan" los juegos de PC con los de Consola, solo te marca que está incluido en el Game Pass y ya uno debe revisar en qué dispositivo está disponible.

¡Muchas gracias!

[Translate]

I checked, you were right. The subscription is not reflected in my Game Pass PC (Beta) app, but in the Microsoft Store and only in certain games, not all.

I was confused because the xbox app doesn't reflect my subscription and in the MS app I don't "separate" PC games with console games, just mark that it's included in the Game Pass, and already one should check which device it's available on.

Thanks a lot!

MAHRCELINE

Revisa si lo hiciste con la cuenta correcta.

:3

[Translate]

Check to see if you did it with the right account.

:3

FukoHTT

Ya quedó resuelto. Muchas gracias

[Translate]

It's settled. Thank you very much

k1Helix z

Solo para confirmar, estás usando la app de
Game Pass PC (beta) ? ya que la suscripción para PC no se verá directamente reflejada en la app de Xbox ni en la página de Xbox. En la tienda de MS si el juego no es para PC no aparecerá la opción. En ocasiones los juegos vienen con dos páginas de descarga
distintas, una para Xbox y otra para PC, solo asegurat que la opción de "disponible en: PC" aparezca.

[Translate]

Just to confirm, are you using the Game Pass PC (beta) app? because your PC subscription won't be directly reflected in the Xbox app or Xbox page. In the MS store if the game is not for PC the option will not appear. Sometimes games come with two different
download pages, one for Xbox and one for PC, just make sure that the "available on: PC" option appears.

suscripción Gamepass [Translate] Gamepass subscription