Suscripción facturada dos veces [Translation - Invoiced subscription twice]

JhonnieP · Nov 28, 2018

En mi tarjeta de crédito para el mes de octubre la suscripción a xboxlive está dos veces,

una dice MICROSOFT *XBOXLIVE 6,99 y en línea

otra dice MICROSOFT *XBOX LIVE 6,99

Los meses anteriores la facturación viene ok.

Estoy hace una hora navegando página de Microsoft y de Xbox buscando reportar errores de facturación y no encuentro dónde.

Agradezco si me pueden ayudar.

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[Mod Translation - On my credit card for the month of October subscription to XboxLive is twice, one says MICROSOFT * xboxlive 6.99 and online

Other says MICROSOFT * XBOX LIVE 6.99

The previous months the billing comes OK.

I'm an hour ago browsing Microsoft and Xbox page looking to report billing errors and do not find where.

I appreciate if you can help me.]

:)

marinogomez · Nov 28, 2018

game pass xbox devolución plata [Game Pass Xbox return silver]

compre la suscripción a gamepass y me lo cobraron dos veces a mi tarjeta de crédito ¿ Cómo hago para que me regresen la plata de una de las suscripciones?

[Translation - Buy the subscription to GamePass and I charged it twice to my credit card how do I get the money back from one of the subscriptions?]

SoulDogWarrior · Nov 28, 2018

como poner el mes gratis de gold (How to put the month free gold)

Hola, Estás diciendo que usted quiere tener la suscripción o que desea activar la suscripción de modo que usted no le cobran?

Translation:

Hello, are saying that you want the subscription or that you want to activate the subscription so that you do not charge him?

killerkaesar · Nov 28, 2018

Hello there! you must submit a refund request I would like to recommend contacting xbox support directly using the following link:

Contact Us | Xbox Support

You can find more info about this here:

Request an Xbox digital product or subscription refund | Billing

JhonnieP · Nov 28, 2018

Thanks for your reply! I was able to talk to someone in Contact Us | Xbox Support

Microsoft should check Ponte en contacto con nosotros | Soporte técnico de Xbox as it is different, here you can only search questions and answers, and there is no question regarding suscription charges.

killerkaesar · Nov 6, 2018

Glad I was able to help you!

JhonnieP

Thanks for your reply! I was able to talk to someone in https://support.xbox.com/en-US/contact-us

Microsoft should check https://support.xbox.com/es-ES/contact-us as it is different, here you can only search questions and answers, and there is no question regarding suscription charges.

killerkaesar

Hello there! you must submit a refund request

I would like to recommend contacting xbox support directly using the following link:

https://support.xbox.com/en-US/contact-us

You can find more info about this here:

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

killerkaesar

Glad I was able to help you!

Alpha Soulneed

Hola, a veces pasa eso, aunque se te termine la suscripción, puedes jugar algunos juegos que regalaron, (solo los que son para xbox 360), sin embargo, para poder jugar todos los juegos (los que son para xbox one) es necesario tener una suscripción gold activa.
Los juegos son "gratis" mientras tengas la suscripción, en realidad no te los obsequian al 100%. Saludos

Translation:

Hi, sometimes that happens, even if you finish the subscription, you can play some games that were given, (only those that are for Xbox 360), however, to be able to play all the games (those that are for Xbox One) is necessary
have a gold active subscription The games are "free" while you have the subscription, in reality they do not give 100%.
regards

SoulDogWarrior

Hola, Estás diciendo que usted quiere tener la suscripción o que desea activar la suscripción de modo que usted no le cobran?

Translation:

Hello, are saying that you want the subscription or that you want to activate the subscription so that you do not charge him?

Suscripción facturada dos veces [Translation - Invoiced subscription twice]