Suscpricion[Translation-Subscription]

Andrea P32 · May 15, 2020

Buenas tardes, hace desde ayer que no tengo respuesta de microsoft, ayer 14-05 se me vencia el game pass, desactive la renovacion y hoy 15-05 me encuentro con que no solo se habia debitado el dinero para el mes, sino que ya no tengo game pass, necesitaria
una respuesta ya que nadie quiere responder que esta pasando, ni siquiera una devolucion del dinero quiero, sino que si pague quiero el game pass.

[Translation-Good afternoon, since yesterday I have no answer from microsoft, yesterday 14-05 I am the game pass, deactivate the renewal and today 15-05 I find that not only had the money been debited for the month, but I no longer have a game pass,
I would need an answer since no one wants to answer that it is going, not even a refund of the money I want , but if I pay I want the game pass.]

:)

XBF Brad A

Hello Andrea,

Thanks for reaching out to the forums. We understand you have a question on charge for game pass. When it is s close to the billing date. If auto renew was on a pending charge is set up. If in this case you turned off auto renew day it supposed to charge
or day before. Sometimes the pending charge will go through as it isn't enough time to cancel. We suggest requesting a call from support. They will be able to assist you further on this issue.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

XBF Brad A

Hello Esteban,

Thanks for reaching out to the forums. We understand you have a question with charges. This all depends on what type of lock. If you been temporary locked due to trying to sign in or other things like this than yes.

I recommend to try the following troubleshooting article:
Recover and reset your lost Microsoft account
password.

I suggest when you get to the portion "Where should we send the code." Click on I don't have access to any of these, and proceed with the
Account Recovery Form.

Try this out and let us know the results.

Brad

XBF Amber M

Hi laurencedassié,

Thanks for reaching out to us in the forums with this question. As our Ambassador has stated, it would be a good idea to
contact Xbox Support directly either by requesting a call back or chat to see what the issue may be with the subscription. Sadly, we here on the forums lack the necessary tools
to more directly assist in subscription issues.

Log into Support.Xbox.com
Scroll down, Click on Contact Us
Step 2 : Select a Category, then See other options
Step 3 : Select your Issue/Topic
- Select - Show contact options
- Select – Call me back or chat with Xbox Support

If you do not see the selection that you wish to use for contact, then switch topics until it becomes available.

Hope this helps out!

XBF Brad A

Hello Fellow gamer,

Thanks for reaching out to the forums. We understand you are having issues with subscription. If the subscription is for Fallout 1st, you will need to reach out to Bethesda as the subscription is theirs. Also, make sure your location and region match what
you have on the payment option you have selected.

Thanks,

Brad

XBF Leo G

Hello Utilizator400,

Thank you for posting on the Xbox forums. We need a little more information to ensure that we provide the correct solution. Are you attempting to access the Xbox Live Gold page through a Windows 10 computer, Xbox 360, Xbox One or mobile device? Is there
an error message or error code that appears when you attempt to access the page? Is your device affected when you attempt to access other menus? Are you able to access the

Xbox Live Gold page through our website? Be sure to let us know the results!

Suscpricion[Translation-Subscription]