Surround sound not working, AGAIN

SenorPiffington · Jun 8, 2014

This is now absolutely ridiculous

This is now the 3rd time I lost surround sound, and like the OP I have the same exact problem only my front 2 speakers work.

This whole time I have had nothing but problems for Xbox one, for a system they want to be an "all in one" they are sure doing the worst possible job with having surround sound not working and having to unplug the xbox every time you watch tv for too
long because it gets really slow and the the controls stop working.

It's so obvious, I remember a Microsoft executive saying "we did not expect people would be watching so much TV through our xbox one" yeah well it's painfully obvious as your system is nowhere near ready and you just rushed it out because Sony was
kicking your *** and got to realize theirs sooner and they have nowhere near the problems if Xbox one.

I am trading my console in for a PS4 I refuse to pay for Microsofts terrible business choices, they put out a ****system and tried to milk us for even more money on top of it with the horrid DRM policy that were changed prior to launch. It's all too
clear now they DONT GIVE A **** ABOUT US!!

:)

The Lion Turtle · Jun 8, 2014

XB1 Surround Sound Issue

The Xbox One doesn't currently output surround sound. However, Microsoft is working on it and will be updating the Xbox One to output in surround sound soon.

support.xbox.com/.../digital-sound-not-working

Higher4Hire · Jun 8, 2014

Surround Sound Not Working

Ok, I found something. If I select "Stereo Uncompressed" in sound setting in Xb1, my AVR gives me the "Dolby PLII Movie" and "DTS Neo:6 Cimena" output options. Selecting this, I get output form whole 5.1 system, but the Input signal detected by AVR is only
a 2 channel input. I believe my Marrantz is taking the uncompressed stereo and converting it into 5.1 output. This is also the case with the videos I played back through chromecast. Is this pure surround or just a lot of sound from all the speakers.

In contrast, if I select 5.1 uncompressed in audio setting in XB1, the input is detected as 5.1, but output is only from front, center and sub. I am getting super confused.

KempoMan-F42A1BBC-64B5-42C6-8E55-BDB5CFE838ED · Jun 10, 2014

Same here. I got mine to work for a short time tonight by continually changing wires and settings, and then it ended up just working on a previous setting, but after a short time, I went back to the console, and even though my receiver tells me it's DTS,
it is only outputting the front 2 channels.

KempoMan-F42A1BBC-64

Same here. I got mine to work for a short time tonight by continually changing wires and settings, and then it ended up just working on a previous setting, but after a short time, I went back to the console, and even though my receiver tells me it's DTS,
it is only outputting the front 2 channels.

Glu10Free

Are they surround sound? My DX12s are simulated surround sound and it works really well.

Higher4Hire

Ok, I found something. If I select "Stereo Uncompressed" in sound setting in Xb1, my AVR gives me the "Dolby PLII Movie" and "DTS Neo:6 Cimena" output options. Selecting this, I get output form whole 5.1 system, but the Input signal detected by AVR is only
a 2 channel input. I believe my Marrantz is taking the uncompressed stereo and converting it into 5.1 output. This is also the case with the videos I played back through chromecast. Is this pure surround or just a lot of sound from all the speakers.

In contrast, if I select 5.1 uncompressed in audio setting in XB1, the input is detected as 5.1, but output is only from front, center and sub. I am getting super confused.

TobyHoover

Most TVs dumb down incoming surround-sound audio signals to a stereo when outputting via it's optical out, unless the signal is from it's internal tuner.

So in basic English, if you plug a surround sound device into your optical in on the tv, it converts the surrurant sound signal to stereo. If you want to get surround sound from your Xbox you need to plug it in to a receiver or another device that will
not down convert the signal.

here is a good article to read:
www.cnet.com/.../20-tvs-tested-which-sets-can-pass-surround-sound-to-a-sound-bar

I have this prob on my TV as well, so I use a Sony Receiver or my Turtle Beach headsets, that have surround or simulated surround.

Sadly Element is not known for making high end devices and this is an issue that plagues most TVs except the high end and very high end, and even then it's a feature that still does not appear to often.

Misses Quinzel

Hey there, Higher4Hire! Since you have a more detailed post
here, I'm going to lock this one down so we can keep your support all nice and organized.

Thanks for understanding.

Surround sound not working, AGAIN