Surround Sound issues using XBOX ONE (games work in 5.1, apps only in stereo)

Hi

I have a Bose Lifestyle® T20 home theater system. It is a 5.1 system.

I connect my XBOX ONE via HDMI cable (from the HDMI out on the XBOX ONE) to my Bose theater system. Then I have other systems like apple TV / Cable / Wii connected to my Bose system. I can aggregate all those inputs and the Bose is connected to my TV via
HDMI.

My problem is under this setup I can get 5.1 surround on games (Like Forza) but when I use apps like NetFlix or any video content (DVD) i only get audio from 2 speakers.

Under options on the XBOX ONE I see stereo, 5.1, 7.1, Bitstream. I have tried all configs and to no avail.

I even tried an optical cable to the theater system and connecting XBOX direct to TV via HDMI and this had same result.

I was on to Microsoft support and they say " it seems that surrounds sound system
won't support applications because it showed here that your Xbox One can produce digital surround sound for games and Blu-ray or DVD movies."

I was then directed here because the help desk said there may be another option. Problem is the DVD movies are not coming through in surround either so I don't know what the above means.

I also went to my local Microsoft store in Burlington Mall in MA today and nobody in the store had a clue how to connect the system using surround sound. Has nobody else had this problem?

Help!!!!!

:)

 

YouTube 5.1 Surround Sound

I noticed that the YouTube app on the XBox One only puts out stereo sound. Is it designed this way or can it put out 5.1 surround sound? Other apps like Netflix have no problem putting out 5.1. YouTube videos work fine on the computer putting out 5.1.

 

Surround sound issue

Ok I have a 5.1 surround sound system with a receiver/dvd player combo and that's connected with a audio optical cable directly to the Xbox one and hdmi to the tv settings on xbox are optical out, bitstream, dolby digital and for games and blue ray 5.1 surround
works perfect but for hulu and music and dvds even certified for 5.1 surround only come in on my front two speakers and the woofer (2.1 stereo sound) shouldn't my xbox be smart enough to mix the sound to all speakers if it's coming through as stereo sound?

 

I had this same problem with my lg surround system. But I did what you did. Hdmi to my tv and ran an optical cable to my surround. This worked fine. Dumb question but you are changing your reciever to the optical input right.

 

You gave me hope. But no luck here. I have tried again the optical input and same result. The fact that games play surround sound but the Videos and all media now it seems including music, Netflix and general videos from the dashboard all play only through
front two speakers is really strange. Almost like its a software issue. I'm starting to become unimpressed with this device. Might be time to bring it back and rethink my next gen console for the future.

 

Hey guys, I have the exact same problem. I have a Bose lifestyle V35 and it won't run surround in apps like youtube, movies etc. The startup sound and games do work.. For example need for speed, the loading sound is great, the back speakers and sub come
to life.

I tried all the different settings in the audio out etc, but it won't output 5.1 in apps.. Even the youtube DTS 5.1 tests fail, only work in stereo.

hope MS can look into this.

 

I have had the same issue, my xbox one will play blu rays and games in 5.1 but I rented the new robocop in HD and it was only in stereo. I spent over an hour on the phone to support, they ended up having to escalate the issue to another department, which
was two weeks ago. They think it's the latest patch. On the description of the movies I'm sure it used to say 5.1 or 2.0, it only says English audio now..if I'm paying HD money I want surround sound. This whole streaming and downloading is being heralded as
the future by all these huge companies, I've had similar issues with Apple and Sony, where an irritating fault either to do with sound or picture has ruined a good movie experience. I don't don't want to have to go into my settings and check the setup, which
I know it's not my end because I have spent many hours testing it so I know it works, I just want to sit down press play and watch an HD movie in surround sound. At the end of the day I paid over £600 for my console all in all, and I can't trust it to play
a simple HD movie in 5.1. I have a £100 old fashioned blu ray player and I can stick an old fashioned Blu-ray Disc in it and it works every time without fail. I'm not asking for a cure for cancer (although that would be nice). It's 2014 not 1914 we can go
into space and build space stations, we can rule the world with our military hardware, can we watch an HD movie in surround sound from the xbox store? NO. I'm sorry but this really irritates me. I couldn't even get a refund. It would be nicoe if someone could
let us know when this will be fixed.

 

HD is picture quality and does not have anything to do with the sound and if it is in 5.1 it will tell you on the packaging unless bootleg. Also, "old fashioned Blu-Ray" in comparison to an HD movie?

And Surround sound can be easily processed...and also set as a preference on audio systems.

It's hard to decipher the issue when you clearly might as well call it a "thing-a-ma-jig". Learn your product before bantering on and NO. I'm not sorry but you really irritate me

 

First off, I love my Xbox One. I'm a Day One owner. But I'm having similar sound issues using the optical out.

My Netflix app won't output surround sound correctly. All my games output surround flawlessly and have since day one. Also, last weekend I installed the Amazon Instant Video app and the surround sound works flawlessly with 5.1 programs in that app. So it
appears to be a problem with the Netflix app itself.

My sound is outputting through the optical out to my Marantz AVR. My usual audio setting on the Xbox One is set to Optical >> Bitstream out >> DTS Digital Surround. Using this setting, I get only the left/right channels in Netflix—no center channel or surround
at all. If I change the setting to Optical >> Stereo Uncompressed, I get only the center channel and no left/right channels in Netflix—and still no surround at all.

I've seen a few other people with this problem, but no solutions. Any ideas? (I've tried hard-resetting my Xbox, etc.) Like I said, my games and the Amazon Instant Video app all output 5.1 sound perfectly. But not Netflix.

Thanks in advance for any assistance!

 

I have the above issue in the opposite. I think it was trigegred by the last update as well, as the xbox one was working fine since day one last November. My games and apps will either output no sound or what seems like stereo sound (depending on the game).
If I pop in a blu ray movie, it works fine and outputs 5.1 with no issue.

My set top box, which is out of the xbox one loop outputs sound fine as well so this is obviously an issue with the xbox one itself and not my Sony STRDN1000 receiver.

I'm at a loss, I've been an xbox user for over 10 years and bought this thing the night it came out. I even convinced two friends who were going the PS4 route to jump on the bandwagon as well...feeling quite frustrated and sheepish at the moment.

 

I have a quick question: What hdmi audio settings on my xbox one should i use? Just connected to a sony w7 32 inch tv. No sound system to plug in, just the TV. Bitstream? Uncompressed stereo? Help!

 

The only way i've managed to get surround to work on Apps is by selecting uncompressed stereo and then your amp should output in Dolby Surround Pro Logic 2, which sounds much better on the Apps side but the big downside is that means no DTS or Dolby Digital
for games. Why hasn't this been fixed yet? Surely they could simply add an separate audio option for Apps to output stereo uncompressed?

 

I have the same problem if we get an answer it would be really nice. Bose system setup should be added as a surround system

 

I have similar issue with Yamaha processor. Running through to processor using HDMI. Games are 5.1 but Amazon love film and Now TV are only coming through as stereo. Only thing to add is that the processor is indicating that it is receiving a 5.1 signal
(PCM)... Which makes things worse as I now can't enable Dolby Pro Logic on the stream.

Will try with HDMI straight to TV and optical to Processsor.

 

Hey there, yakboy uk! I'm very sorry to see that you are running into sound issues. This thread is a bit old. If you need further assistance, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our
community can get you the individual support that works best on the forums.