Sure is hard to get help

Sounds similar to my situation.

PS4 any better, I wonder.

on the undead nightmare disc there is an option for multiplayer. i have downloaded the dlc packs and it works without having to switch discs to play it. the only difference is that if you wanted to play the main storyline that is on the original disc you
need to have that disc to play it. make sure that you have everything in the main storyline that you wanted completed done before you get the undead nightmare disc.

the undead nightmare storyline is tough and i wouldnt rely on soley the tomahawk to get you through. you dont regenerate health and weapons like you do in the original game (meaning when you burn through your 10 tomahawks you are out unless you loot one).
however, i did have the tomahawk from the dlc that i purchased through the marketplace for the undead nightmare disc (and they come in handy when hunting bats).

So again I’ve been scammed using Microsoft official store and no one is willing to help no phone number a virtual assistance that send you in circles and ends with we don’t accept calls for this type of issues

Great company

Hi, PaulHagon. I’m Arturo.

I’m sorry to hear your refund has been denied, however, I’ll be glad to provide some assistance with your concern today.

Actually, when a refund is denied, you can appeal the decision by replying to the email Microsoft sent you.

If you’re not able to reply, or you didn’t receive the email, I suggest you submit this refund form.

https://support.xbox.com/forms/request-a-refund

Furthermore, it is important to mention some conditions about the refund eligibility:

“Refunds are typically issued for requests meeting the following criteria:

Requests are made within 14 days of the purchase date

Requests are for games in which you haven’t accumulated a significant amount of play time (usually this is 2 hours)

Note: As a limited exception, digital game products may be eligible for a refund within 30 days if you’re unsatisfied with the license agreement or warranty, but only if you do not make or retain any copies.

Be aware that submitting a request doesn’t guarantee a refund, especially if it doesn’t meet the above criteria.”

Reference link:
https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Furthermore, please refrain from sharing personal information, including email addresses, order numbers, gamertags, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

Regards,

Arturo.

you haven't even told us the name of the game you're having issues with

Games that I've been played for more than two hours or it has been two weeks since the purchase, can't be refunded that's true